Concierge - Sewell Cadillac Buick GMC

The Sewell Family of Companies is a highly respected and well-established automotive group known for its commitment to delivering exceptional customer experiences across its numerous dealerships. Among its many dealerships, Sewell operates Cadillac Buick GMC, a premier destination for luxury vehicle sales and services. This dealership prides itself on providing customers not just with high-quality vehicles but also with outstanding service through a team of dedicated professionals who prioritize customer satisfaction and professionalism. The Sewell Family of Companies is recognized for fostering a positive work environment, emphasizing teamwork, accountability, and a customer-first culture that aligns with its reputation of excellence in the automotive industry.

The role of Concierge at Cadillac Buick GMC is a vital front-line position integral to creating a welcoming and memorable first impression for all guests. This is a full-time position with a demanding yet rewarding schedule including Monday through Friday and rotating Saturdays from 7:30 am to 6:00 pm. The concierge functions as the face of the dealership, greeting customers as they arrive, managing the front desk and cashier counter, and ensuring that every interaction is handled with professionalism and courtesy. This role requires an individual who possesses outstanding communication skills, a friendly demeanor, and the ability to maintain discretion while managing various administrative and transactional duties. The concierge will also be responsible for answering phones promptly and courteously, assisting with clerical tasks in the service and parts departments, and supporting the team with smooth operational flow.

Successful candidates must exhibit the capability to multitask effectively in a fast-paced environment, handle customer complaints with poise and integrity, and work collaboratively with service advisors and other staff to meet customers' needs comprehensively. The position demands a high school diploma or equivalent, a valid driver’s license, and a clean driving record, coupled with the ability to pass background and drug screenings. This opportunity is ideal for individuals who thrive in customer service roles within the automotive industry and who seek to contribute positively to an established and reputable company. The concierge's contributions are instrumental in upholding the Sewell Family of Companies’ core values of exceptional service, accountability, and community respect, ensuring every guest leaves with a favorable impression of the dealership and brand.