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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Rotating Shifts
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
team environment
Job Description
The Sewell Family of Companies is a highly respected and well-established automotive group known for its commitment to delivering exceptional customer experiences across its numerous dealerships. Among its many dealerships, Sewell operates Cadillac Buick GMC, a premier destination for luxury vehicle sales and services. This dealership prides itself on providing customers not just with high-quality vehicles but also with outstanding service through a team of dedicated professionals who prioritize customer satisfaction and professionalism. The Sewell Family of Companies is recognized for fostering a positive work environment, emphasizing teamwork, accountability, and a customer-first culture that aligns with its reputation of excellence... Show More
Job Requirements
- High school diploma or GED
- valid driver license and acceptable driving record
- background and drug screening
- ability to multitask
- outstanding customer service skills
Job Qualifications
- High school diploma or GED
- outstanding customer service skills
- ability to multitask
- excellent communication skills
- professional demeanor
- previous experience in a customer-facing role preferred
- ability to maintain professional discretion
Job Duties
- Greet customers at the front desk/cashier counter in a pleasant and professional manner
- maintain a friendly and helpful attitude when answering phones
- compute customer bills
- receive customer cash, checks, and credit card payments
- record amount received
- issue accurate receipts to customers
- provide cash refunds or credit memorandums to customers for returned merchandise
- operate cash register
- reconcile cash drawer daily
- refer customers who have questions about the work performed, additional maintenance, repairs, etc., to the service advisor or other appropriate individual
- handle customer complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate individuals for resolution
- maintain and file repair orders, parts invoices, and rental forms
- list missing documents
- close all open invoices
- assist service and parts department with telephone coverage
- provide clerical and secretarial assistance to parts and service departments
- work with the department manager to keep products, services offered, their features and value, and any price changes current
- maintain a professional discretion
- maintain a clean and organized work area
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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