Concierge Services/Support Associate - Part Time - Crabtree Mall

Raleigh, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Salary

Rate:

Range $28,629.31 - $33,101.82

Benefits

Equal opportunity employer

collaborative work environment

Employee discounts on merchandise

Training and development programs

Supportive management team

Job Description

Belk is a prominent department store chain known for its dedication to providing quality merchandise and exceptional customer service in a welcoming retail environment. With a strong presence in the United States, Belk offers a wide array of fashion, beauty, home, and lifestyle products tailored to meet the needs and preferences of its diverse customer base. The company is committed to innovation and continuously reimagining the traditional department store experience to keep pace with the evolving retail industry and consumer expectations.

As a Concierge Services / Support Associate at Belk, you will play a vital role in delivering outstanding custome... Show More

Job Requirements

No education requirement
Experience in retail preferred
Excellent communication skills
Ability to use and learn industry technology preferred
Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment
Hand manipulation to remove sensor tags
Ability to push or pull 100-500 pounds when moving stock carts
Stocking requirements can involve reaching above and below shoulder level and lifting 25-50 pound boxes

Job Qualifications

No education requirement
Experience in retail preferred
Excellent communication skills
Ability to use and learn industry technology preferred

Job Duties

Proactively greeting and engaging customers warmly and with a smile
Supporting the store to meet or exceed its customer service goals
Handling each customer transaction in a professional and friendly manner
Thanking each customer by name following a purchase
Offering assistance to the customer proactively and without prompt
Using suggestive selling techniques with all customers
Meeting or exceeding solicitation goal for Belk credit Rewards program
Meeting or exceeding clienteling goals, where applicable
Understanding store assortment for assigned department, in addition to inventory available at other stores and on belk.com
Using mobile devices to complete a sale where applicable
Using digital computer-based point-of-sale and other digital technology to enhance the customer shopping experience
Using the Belk app and informing customers about the Belk app to enhance their shopping experience
Using the Belk website to look up merchandise and complete in-store orders for customers
Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks
Maintaining Belk professional dress standards and appearance
Maintaining floor and stock areas consistent with store standards
Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department
Following the ROCC the Dock process
Ensuring timely set-up including signage for promotional events
Following procedures for all systems including counts, markdowns, re-tickets and inventory control
Complying with store policies including, but not limited to those concerning attendance and tardiness
Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager
Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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