Concierge / Service Lane Porter

Clearwater, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $13.00 - $16.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Training and Development

Retirement Plan

flexible scheduling

Job Description

Mazda of Clearwater is a reputable automotive dealership specializing in Mazda vehicles, dedicated to offering exceptional customer service and quality vehicle maintenance. As a recognized name in the Clearwater area, the dealership prides itself on a customer-first approach and a commitment to fostering a supportive and professional work environment. The establishment blends industry expertise with a passion for vehicles to create an inviting, efficient, and service-oriented setting. Whether you are interested in sales, service, or support roles, Mazda of Clearwater is committed to employee development and customer satisfaction, reflecting in their operational standards and workplace culture.

The Service P... Show More

Job Requirements

Maintain a current status for required Mazda Certification(s) and ensure the courses listed are no more than one year old
Dealer Operations Professionals Certification
Ultimate Mazda Experience (UMX) - UMX Service Standards
Demonstrate proficiency in conducting video or taking photographs of customer vehicles in concert with the Service Advisor's walkaround inspection within 14 days of employment
Do not acquire any attributable driving violations from the date of hire throughout employment
Wear assigned clothing/uniform each day and ensure all clothing and accessories are maintained in optimal condition
Participate in all company surveys, performance assessments, and peer reviews

Job Qualifications

High school diploma or equivalent
Previous customer service experience preferred
Ability to operate a motor vehicle safely and responsibly
Strong communication and interpersonal skills
Proficiency with technology including video and photography applications
Ability to assist customers with diverse needs including physically challenged
Understanding of safety protocols in service and shop environments
Demonstrated capability to maintain composure and professionalism in all situations

Job Duties

Greet and welcome guest on the service lane using the Mazda of Clearwater model
Alert the Service Advisor(s) of the customer's arrival and ensure a positive hand-off occurs
Place protective coverings inside of the customer's car prior to the technician receiving the car
Using the TruVideo Application, video all service vehicles prior to moving them off the service drive
Assist physically challenged customers and those with special needs
Assist with vehicle flow in the service drive and within the shop/detailing area
ensure "waiters" are identified by stamping both key and hang tags
Drive service customers to their destination and pick them up, as directed
Stage the vehicle for customer pick-up
Maintain a clean and safe environment on the service drive at all times
Assure proper security of all vehicle keys
Share customer feedback with the Service Advisor(s) and Company Management
Conduct groundskeeping/landscaping tasks, both aesthetic and functional, to maintain the outdoor space in and around the dealership
Complete additional/other tasks as assigned by the Chief Porter and/or Service Manager

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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