Concierge / Service Lane Porter

St Petersburg, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $13.00 - $16.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Paid training

Job Description

Mazda of Clearwater is a reputable automotive dealership known for its commitment to exceptional customer service and quality vehicle maintenance. As a trusted name in the automotive industry, Mazda of Clearwater offers a comprehensive range of services catering to vehicle owners seeking expert care and maintenance for their Mazda vehicles. The dealership prides itself on a customer-centric approach, ensuring every visitor receives an outstanding and personalized experience. This is achieved through a dedicated team of professionals who maintain vehicle safety, provide accurate vehicle inspections, and uphold the highest standards of service.

The Service Porter position at Mazda of Clear... Show More

Job Requirements

Maintain current Mazda Certification status including Dealer Operations Professionals Certification and Ultimate Mazda Experience (UMX) Service Standards
demonstrate proficiency in conducting vehicle video or photo inspections within 14 days of employment
no attributable driving violations during employment
wear assigned uniform daily and maintain clothing in optimal condition
participate in all company surveys, performance assessments, and peer reviews
learn and demonstrate proficiency in Mazda of Clearwater's service model within 90 days
actively contribute to positive customer satisfaction ratings

Job Qualifications

Customer service skills
ability to assess and interact positively with customer needs
proficiency with technology for video documentation
physical stamina for long periods of exertion
sensitivity to others' needs
ability to maintain composure and self-control
strong oral comprehension and expression skills
problem sensitivity for identifying potential issues
understanding of general, driver, and shop safety
valid driver's license and clean driving record
ability to participate in company surveys and assessments

Job Duties

Greet and welcome guest on the service lane using the Mazda of Clearwater model
alert the service advisor(s) of the customer's arrival and ensure a positive hand-off occurs
place protective coverings inside of the customer's car prior to the technician receiving the car
use the TruVideo application to video all service vehicles before moving them off the service drive
assist physically challenged customers and those with special needs
assist with vehicle flow in the service drive and within the shop/detailing area
ensure 'waiters' are identified by stamping both key and hang tags
drive service customers to their destination and pick them up as directed
stage the vehicle for customer pick-up
maintain a clean and safe environment on the service drive at all times
assure proper security of all vehicle keys
share customer feedback with the service advisor(s) and company management
conduct groundskeeping/landscaping tasks to maintain the outdoor space
complete additional tasks as assigned by the chief porter or service manager

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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