Concierge / Service Lane Porter

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $13.00 - $16.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
Uniform allowance
Employee Discounts
safe work environment

Job Description

Mazda of Clearwater is a reputable automotive dealership known for providing exceptional customer service and quality vehicle maintenance and repairs. Dedicated to fostering a welcoming and professional environment, Mazda of Clearwater strives to ensure every visitor experiences prompt and attentive care. As a full-service dealership, they offer comprehensive automotive solutions including sales, service, and parts, while maintaining a strong commitment to community values and customer satisfaction. The company emphasizes professional development and continuous improvement within its team to support career advancement and personal growth. Both full-time and part-time employment opportunities are available, highlighting the company’s inclusive approach to workforce diversity... Show More

Job Requirements

  • Maintain a current status for required Mazda Certification(s) including Dealer Operations Professionals Certification and Ultimate Mazda Experience (UMX) - UMX Service Standards
  • demonstrate proficiency in conducting video or taking photographs of customer vehicles within 14 days of employment
  • do not acquire any attributable driving violations from date of hire throughout employment
  • wear assigned clothing/uniform in optimal condition daily
  • participate in all company surveys, performance assessments, and peer reviews

Job Qualifications

  • High school diploma or equivalent
  • excellent customer service skills
  • ability to understand and execute safety protocols
  • basic proficiency with video applications such as TruVideo
  • good communication and interpersonal skills
  • ability to work independently and as part of a team
  • physical stamina to perform duties over extended periods
  • valid driver’s license and clean driving record
  • familiarity with automotive service drive operations beneficial
  • ability to assist customers with special needs

Job Duties

  • Greet and welcome guest on the service lane using the Mazda of Clearwater model
  • alert the Service Advisor(s) of the customer's arrival and ensure a positive hand-off occurs
  • place protective coverings inside of the customer's car prior to the technician receiving the car
  • using the TruVideo Application, video all service vehicles prior to moving them off the service drive
  • assist physically challenged customers and those with special needs
  • assist with vehicle flow in the service drive and within the shop/detailing area
  • ensure 'waiters' are identified by stamping both key and hang tags
  • drive service customers to their destination and pick them up as directed
  • stage the vehicle for customer pick-up
  • maintain a clean and safe environment on the service drive at all times
  • assure proper security of all vehicle keys
  • share customer feedback with the Service Advisor(s) and Company Management
  • conduct groundskeeping/landscaping tasks to maintain the outdoor space in and around the dealership
  • complete additional/other tasks as assigned by the Chief Porter and/or Service Manager

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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