Concierge / Service Lane Porter

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $13.00 - $16.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Safe working environment

Job Description

Mazda of Clearwater is a well-established automotive dealership known for its commitment to quality customer service and excellence in vehicle maintenance and repair. As a prominent player in the Clearwater automotive market, Mazda of Clearwater offers a wide range of new and pre-owned Mazda vehicles, along with comprehensive repair and maintenance services. The dealership prides itself on creating a welcoming and professional environment for both customers and staff, aiming to deliver a seamless and satisfying experience that keeps customers coming back. This dealership values teamwork, professionalism, and continual development, making it a stable and rewarding place to build a career... Show More

Job Requirements

  • Maintain a current status for required Mazda Certification(s) including dealer operations professionals certification and ultimate Mazda experience (UMX) service standards
  • demonstrate proficiency in conducting video or taking photographs of customer vehicles in concert with the service advisor's walkaround inspection within 14 days of employment
  • do not acquire any attributable driving violations from date of hire throughout employment
  • wear assigned clothing/uniform each day and ensure all clothing and accessories are maintained in optimal condition
  • participate in all company surveys, performance assessments, and peer reviews

Job Qualifications

  • High school diploma or equivalent
  • ability to provide excellent customer service
  • proficiency in using vehicle video and photography tools such as the TruVideo Application
  • knowledge of basic safety protocols
  • ability to assist customers with special needs
  • effective communication skills
  • ability to work in a team environment
  • understanding of vehicle handling and flow in service areas
  • active participation in company performance assessments and peer reviews

Job Duties

  • Greet and welcome guest on the service lane using the Mazda of Clearwater model
  • alert the service advisor(s) of the customer's arrival and ensure a positive hand-off occurs
  • place protective coverings inside of the customer's car prior to the technician receiving the car
  • using the TruVideo Application, video all service vehicles prior to moving them off the service drive
  • assist physically challenged customers and those with special needs
  • assist with vehicle flow in the service drive and within the shop/detailing area
  • ensure "waiters" are identified by stamping both key and hang tags
  • drive service customers to their destination and pick them up, as directed
  • stage the vehicle for customer pick-up
  • maintain a clean and safe environment on the service drive at all times
  • assure proper security of all vehicle keys
  • share customer feedback with the service advisor(s) and company management
  • conduct groundskeeping/landscaping tasks to maintain the outdoor space in and around the dealership
  • complete additional/other tasks as assigned by the chief porter and/or service manager

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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