Concierge - Seasonal

Roberts Resorts & Communities is a nationally recognized company dedicated to building thriving communities and fulfilling dreams. With a mission centered on resourcefulness, integrity, passion, and exceptional customer service, Roberts Resorts & Communities continuously strives to impact the lives of over 30,000 people positively. Known for fostering an inclusive and supportive environment, the company is committed to turning vision into reality while shaping a brighter future for all its stakeholders. The organization embraces diversity and equal opportunity, creating a workplace where authenticity is valued and all voices are heard.

As a Temporary Concierge at Roberts Resorts & Communities, you will be an important face of the resort from approximately October 1, 2026, through April 15, 2027. This role is pivotal in delivering outstanding customer service to guests and residents while promoting the resort’s amenities and surrounding local attractions. Beyond greeting and assisting new arrivals, the Concierge supports guests with detailed knowledge of events and activities happening both within the resort and throughout the area. This unique position requires a dynamic individual who enjoys interaction with people, thrives in fast-paced environments, and has a passion for providing memorable guest experiences.

The Concierge role entails several responsibilities that blend customer service, event coordination, and sales support. You will greet guests warmly upon arrival, offering helpful information and directions about internal and external activities. Additionally, when the sales team is unavailable, you will provide tours of the clubhouse to prospective buyers, showcasing the resort's offerings and lifestyle. Attending and contributing to the weekly Buzz event held in the ballroom is another key aspect of this position, where you will distribute informational flyers, answer questions, and ensure guests are well-informed about upcoming events. This role is fundamental in creating a welcoming atmosphere that promotes community engagement and maximizes guest satisfaction.

Succeeding in this role requires excellent communication skills, proficiency in computer software (Word, Publisher, and video-making tools), and the ability to multitask effectively. Your knowledge of the resort's facilities, local attractions, and networking with nearby chambers of commerce will be essential to provide guests with accurate and up-to-date information. Additionally, problem-solving skills and resourcefulness are vital, as you will often be called upon to address guest needs promptly and creatively. The ability to maintain professionalism and composure in a fast-paced environment is paramount to uphold the company’s high standards of service.

Roberts Resorts & Communities values its employees and offers a friendly, inclusive community where everyone can thrive. This temporary position allows individuals to gain valuable experience in hospitality, customer service, and event coordination. By joining Roberts Resorts & Communities, you become part of a team dedicated to making a meaningful difference and delivering unforgettable experiences. If you are passionate about hospitality and enjoy engaging with people from diverse backgrounds, this Concierge role offers an exciting opportunity to further your career with a reputable company that prioritizes integrity, teamwork, and innovation.