Concierge Sales Representative

Percepta is a well-established customer experience company founded in 2000 as a joint venture with TTEC. It operates contact centers globally, dedicated to delivering seamless and frictionless customer service to a diverse range of clients. The company pridefully upholds core values such as culture of service, teamwork, respect, proactivity, career growth, diversity, and competitive compensation. Percepta fosters an inclusive and community-minded work environment that encourages employees to grow personally and professionally while contributing to an organization that values open communication, trust, and accountability.

Percepta is currently seeking a Concierge Sales Representative to join their team onsite in Melbourne, Florida. This role plays a crucial part in creating and delivering exceptional customer experiences specifically within the luxury automotive segment. As a Concierge Sales Representative, you will act as the Subject Matter Expert for all pre-sales inquiries related to luxury vehicle purchases. The position focuses on enhancing customer satisfaction and strengthening brand loyalty by proactively promoting the client’s premium vehicles and services throughout the sales journey, from initial vehicle reveal and reservation to final purchase. This includes support via eCommerce or dealer coordination.

The Concierge Sales Representative is responsible for troubleshooting technical issues related to online purchasing tools, providing detailed product comparisons, answering questions related to vehicle specifications and retailer information, managing brochure fulfillment, scheduling test drives, verifying incentive certificates, and handling privacy and subscription inquiries. Communication occurs across multiple channels including chat, phone (inbound and outbound), email, and SMS to meet the diverse needs of customers.

This role requires meeting specific performance targets as set forth by Operations Management while also participating in various projects and additional duties. The ideal candidate demonstrates a high level of professionalism, an ability to work collaboratively within team environments, outstanding communication skills, and a genuine eagerness to build lasting customer relationships. The work schedule operates primarily during evening hours from 8 PM to 10 PM EST, Monday through Friday.

Joining Percepta as a Concierge Sales Representative not only offers an opportunity to contribute to a dynamic and expanding company but also provides a competitive salary package along with comprehensive benefits that support employees' physical, mental, and financial wellness. The benefits package includes health, dental, vision, and life insurance, flexible spending and health savings accounts, a 401(k) plan with company match, paid time off including vacation and holidays, tuition reimbursement, an employee assistance program, employee discount offerings, as well as extensive training and development programs through Percepta College and an employee rewards program known as Perci Perks.

Percepta is committed to upholding equal employment opportunities and maintaining a transparent recruitment process. Candidates hired in the United States will undergo background checks and may be subject to drug testing based on location and client program requirements. This role requires someone who can represent Percepta in a professional manner both internally and externally across various teams and stakeholders. If you are passionate about delivering white-glove customer service in the luxury automotive arena and want to be part of a supportive and value-driven team, Percepta invites you to apply and embark on an exciting career journey with them.