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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.75 - $25.50
Work Schedule
Flexible
Day Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Flexible spending account
Health savings account
401(k) with Company Match
Paid Time Off
Tuition Reimbursement
Employee assistance program
Employee Discount Program
Training and development programs
Employee Rewards Program
Job Description
Percepta is a well-established customer experience company founded in 2000 as a joint venture with TTEC. It operates contact centers globally, dedicated to delivering seamless and frictionless customer service to a diverse range of clients. The company pridefully upholds core values such as culture of service, teamwork, respect, proactivity, career growth, diversity, and competitive compensation. Percepta fosters an inclusive and community-minded work environment that encourages employees to grow personally and professionally while contributing to an organization that values open communication, trust, and accountability.
Percepta is currently seeking a Concierge Sales Representative to join their team onsite in Melbourne, Flori... Show More
Percepta is currently seeking a Concierge Sales Representative to join their team onsite in Melbourne, Flori... Show More
Job Requirements
- High school diploma
- Minimum 1 year sales experience in luxury brands
- 3-5 years experience in contact center environment
- Automotive, hospitality, or luxury environment experience preferred
- Experience with dealer operations preferred
- Strong active listening skills
- Excellent oral and written communication skills
- Ability to work in a team
- Desire to build relationships
- Ability to prioritize and organize work
- Flexibility to work a flexible schedule
- Intermediate computer skills such as web browsing, email, chat, Excel, and Word
Job Qualifications
- High school diploma required
- Associate or bachelor’s degree preferred
- Minimum 1 year demonstrated luxury brand sales experience
- 3-5 years contact center experience
- Experience in automotive, hospitality, or luxury environments preferred
- Experience with dealer operations preferred
- Strong active listening and effective probing question skills
- Excellent oral and written communication skills
- Proven email etiquette in business environments
- Demonstrated interpersonal and persuasive communication skills
- Ability to work in team environment
- Genuine desire to build customer relationships
- Ability to prioritize and organize tasks
- Ability to adapt to flexible schedules
- Intermediate computer skills including web browsing, email, chat, Microsoft Excel, and Word
Job Duties
- Serve as subject matter expert for pre-sales inquiries regarding luxury automotive purchases
- Communicate with customers via chat, phone, email, and SMS to provide support
- Explain services, promotions, and vehicle availability working with local retailers
- Document customer interactions including follow-ups and resolutions
- Meet sales and program performance targets
- Troubleshoot technical issues related to online vehicle build tools and eCommerce process
- Provide feedback to management on potential improvements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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