Concierge RSR

Andersen Corporation is a renowned leader in the window and door industry, committed to creating exceptional experiences for customers while fostering a positive and inclusive work environment. With a rich portfolio of brands including Andersen Windows & Doors, Renewal by Andersen, and Fenetres MQ, the company serves various sectors such as new residential, home improvement, and light commercial building markets. Employing over 13,000 dedicated professionals, Andersen is driven by a shared vision of possibility, growth, and making homes healthier and happier places to live. The company prides itself on its culture of innovation, diversity, and continuous development, offering employees opportunities to thrive in a supportive and dynamic setting. As an equal opportunity employer, Andersen Corporation embraces diversity and inclusion, ensuring fairness and respect at all levels of the organization. Employees benefit from a comprehensive Total Rewards Package, which includes competitive pay, extensive healthcare options, retirement savings plans, and career advancement opportunities. The company also values work-life balance and supports its workforce through paid time off, parental leave, and ongoing professional growth initiatives.

The Concierge role within Andersen's greater Boston team is a pivotal position designed to enhance the customer experience by providing Signature Service to homeowners. This role acts as a single point of contact, streamlining communication and collaborating closely with sales and installation teams to customize the interaction to each homeowner's unique needs. The Concierge is responsible for managing homeowner job files, ensuring smooth progression through various stages from technical measures to installation and post-install support. This position demands a highly organized, customer-focused individual who excels in relationship-building and can manage multiple tasks efficiently. Candidates for this role should be adept at resolving paperwork issues, coordinating schedules, handling change orders, and addressing any situations that arise after installation, including customer feedback surveys. Working primarily Monday through Friday with a flexible schedule mainly from 9:30 am to 6 pm, the Concierge is vital in executing Andersen's commitment to outstanding customer service and satisfaction, contributing directly to the company's reputation and ongoing success in the home improvement sector. This role offers a pay range between $27.45 and $39.75 per hour, demonstrating Andersen's investment in attracting qualified and motivated professionals dedicated to delivering excellence.