Concierge Representative (Call Center / Plumbing Support)

Wickford Appliance is a well-established, family-owned company that has been serving the community since 1958. Renowned for providing a comprehensive full-service experience, the company specializes in appliance sales, delivery, installation, plumbing, and service, maintaining a strong reputation built on trust, quality, and customer satisfaction. Over the decades, Wickford Appliance has grown into a reliable resource for customers seeking top-notch appliance-related services, embodying a commitment to excellence and personalized support. The company culture emphasizes teamwork, professionalism, and a commitment to maintaining a positive work environment that supports both employees and customers alike.

The role of Concierge Representative within Wickford Appliance is integral to the operational success of the company. Unlike a traditional desk job, this full-time, hourly position based in East Providence, RI, requires dynamic engagement and multitasking as the Concierge team acts as the central communications hub. The Concierge Representative is essential in facilitating real-time coordination between various internal teams such as Delivery Teams, Installers, Plumbers, Sales Staff, and external Vendors. This role ensures that installations, deliveries, plumbing support, and customer inquiries are managed efficiently, solving problems on the fly and maintaining seamless operational flow.

This position demands handling high-volume inbound and outbound calls with professionalism and clarity. The Concierge Representative supports day-of-delivery, installation, and plumbing services while providing prompt follow-up to customers, thereby enhancing the customer experience and reinforcing the company’s dedication to service excellence. Additionally, the role involves resolving customer issues quickly, skillfully communicating with vendors regarding product concerns such as damaged or defective items, and assisting in cross-functional support to various company departments. Light administrative responsibilities such as using Microsoft Excel for pricing tags and order support complement the duties.

Candidates should expect a fast-paced work environment where multitasking is crucial, along with strong communication and problem-solving skills. The company provides a supportive team-oriented atmosphere that values organization, proactivity, and a strong attendance record. Wickford Appliance values its employees and offers competitive pay ranging from $18 to $19.50 per hour, with a pay review after 90 days. Benefits include paid vacation, sick time, select holidays, a 401(k) plan, health, dental and vision coverage options, employee discounts, and closed Sundays for family time, reflecting the company’s commitment to work-life balance.

Overall, this role is perfect for individuals who thrive in active environments, enjoy engaging with people, prefer varied daily duties over a static desk position, and desire to be a key player in ensuring operational success in a customer-centric business environment. Joining Wickford Appliance means being part of a legacy company that values its employees and customers, and taking on a position where your efforts have an immediate, positive impact on the daily operations and customer satisfaction.