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Concierge - Redmond WA

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $28.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development courses
Employee Discounts

Job Description

CBRE is recognized as the world’s largest commercial real estate services and investment firm, providing a broad range of integrated services that include facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; and capital markets services. The company is renowned globally for its deep market knowledge, innovative technology solutions, and dedication to delivering outstanding client service across all industries. With a commitment to fostering dynamic and sustainable environments, CBRE continually advances the workplace experience for its clients and their employees, enhancing productivity and overall well-being in various property settings worldwide.

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Job Requirements

  • High school diploma or GED
  • 5+ years of job-related experience
  • Prior shift manager or supervisory experience preferred
  • In-depth understanding of a range of processes, procedures, systems, and concepts within own job function
  • Basic knowledge of related job functions
  • Ability to explain complex concepts or sensitive information
  • Expert knowledge of Microsoft Office products
  • Excellent organizational skills with a master-level inquisitive mindset

Job Qualifications

  • High school diploma or GED
  • 5+ years of job-related experience
  • Prior shift manager or supervisory experience preferred
  • In-depth understanding of a range of processes, procedures, systems, and concepts within own job function
  • Basic knowledge of related job functions
  • Ability to explain complex concepts or sensitive information
  • Expert knowledge of Microsoft Office products such as Word, Excel, Outlook
  • Excellent organizational skills
  • Master-level inquisitive mindset

Job Duties

  • Be the first point of contact for all those entering the facility
  • Greet them with a friendly and welcoming demeanor
  • Record and log service requests and track the statuses
  • Provide administrative aid to management as needed
  • Arrange and confirm recreational, dining, and business activities on behalf of the requestor
  • Respond to requests in a timely manner
  • Deliver world-class customer service to all individuals in the facility
  • Encourage guests and tenants to refer personal and business associates to the location
  • Build and maintain a database of local business recommendations
  • Follow property-specific security and emergency procedures
  • Notify appropriate parties to ensure the safety of all individuals in the building
  • Acknowledge inquiries or complaints from clients, co-workers, and supervisors
  • Provide solutions in a professional customer service-driven manner
  • Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives
  • May establish new techniques to ensure the team is able to meet its objectives
  • Has a direct impact on the team objectives as well as the objectives of related teams
  • Ensure personal and team outcomes have a positive impact on customer objectives
  • Lead by example and model behaviors that are consistent with CBRE RISE values
  • Guide team through the application of basic knowledge of practices and procedures
  • Work to build consensus

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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