Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Pet insurance
Employee assistance program
voluntary benefits
Job Description
Milestone is recognized as one of the fastest-growing senior living operators in the industry, boasting over 100 years of combined experience in senior care and hospitality. This established company is dedicated to providing exceptional living environments for seniors while focusing on fostering a supportive and vibrant community. Milestone emphasizes collaboration, creativity, and making a meaningful impact not only on the lives of its residents but also on its dedicated staff. The company’s culture promotes teamwork and strives to create an environment where employees feel valued, engaged, and motivated to contribute to the organization’s success. Milestone’s commitment to quality care and vibrant community living has earned it a reputation for excellence within the senior living industry. The company offers comprehensive benefits and a supportive work environment designed to enhance employee satisfaction and well-being.
The role of Concierge at Milestone places you at the very heart of the community as the first point of contact for residents, their families, visitors, and staff. This position is crucial in delivering outstanding customer service and setting the tone for a welcoming and professional environment. As Concierge, you will manage the overall lobby experience, greet and assist residents and guests, and support a wide range of functions including sales, marketing, and business office duties. Your responsibilities will encompass answering and routing telephone calls, helping to maintain a clean and inviting lobby, and assisting with tours and marketing efforts. The Concierge also plays an important role in maintaining resident documentation and encouraging active participation in community activities. For those passionate about working with older adults and who possess strong communication and organizational skills, this role offers a rewarding opportunity to make a daily difference. Milestone provides a comprehensive benefits package including medical, dental, and vision insurance for full-time employees, a 401(k) with employer match, generous paid time off, pet insurance, employee assistance programs, and more. This position requires compassion, professionalism, and a willingness to engage with residents and families in a positive way while supporting the overall mission of the community.
The role of Concierge at Milestone places you at the very heart of the community as the first point of contact for residents, their families, visitors, and staff. This position is crucial in delivering outstanding customer service and setting the tone for a welcoming and professional environment. As Concierge, you will manage the overall lobby experience, greet and assist residents and guests, and support a wide range of functions including sales, marketing, and business office duties. Your responsibilities will encompass answering and routing telephone calls, helping to maintain a clean and inviting lobby, and assisting with tours and marketing efforts. The Concierge also plays an important role in maintaining resident documentation and encouraging active participation in community activities. For those passionate about working with older adults and who possess strong communication and organizational skills, this role offers a rewarding opportunity to make a daily difference. Milestone provides a comprehensive benefits package including medical, dental, and vision insurance for full-time employees, a 401(k) with employer match, generous paid time off, pet insurance, employee assistance programs, and more. This position requires compassion, professionalism, and a willingness to engage with residents and families in a positive way while supporting the overall mission of the community.
Job Requirements
- Must be 18 years or older
- Previous experience in customer service or answering phones preferred
- First Aid certification required
- Strong verbal and written communication skills
- Proficient in word processing, spreadsheets, and email
- Compassion for and enjoyment of working with older adults
- Resourceful and organized
- Ability to manage multiple priorities
Job Qualifications
- Previous experience in customer service or answering phones preferred
- Must be 18 years or older
- First Aid certification required
- Compassion for and enjoyment of working with older adults
- Strong verbal and written communication skills
- Resourceful, organized, and able to manage multiple priorities
- Proficient in word processing, spreadsheets, and email
Job Duties
- Greet and assist residents, families, visitors, and employees with questions and concerns
- Answer and route incoming calls professionally
- Monitor the lobby, maintain a clean and inviting environment
- Support marketing and sales efforts, including tours, inquiries, and Lead Management Program tasks
- Assist the business office with resident documentation and file maintenance
- Encourage resident participation in community activities
- Report elder maltreatment or abuse as required
- Follow and communicate company policies and procedures
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
