Job Overview
Employment Type
Hourly
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
Employee Discounts
Job Description
Sunshine Retirement Living is a respected provider of senior living communities dedicated to enhancing the lives of older adults through compassionate care and vibrant community experiences. With multiple locations across the country, Sunshine Retirement Living offers a range of housing options including independent living, assisted living, and memory care services tailored to meet the unique needs of each resident. Known for its commitment to high-quality service and resident satisfaction, the company fosters an environment where residents, families, and staff are valued and treated with respect. Sunshine Retirement Living promotes a culture of teamwork, professionalism, and continuous improvement to ensure that every community is a welcoming and supportive place to call home. The company adheres strictly to equal employment opportunity principles and maintains fair and equitable pay practices, ensuring an inclusive workplace for all employees. This position is classified as hourly and non-exempt, with work scheduled primarily on weekends from 8:00 am to 7:30 pm. Established policies and procedures guide the workplace environment, supporting employees in delivering excellent service.
The role of Concierge at Sunshine Retirement Living is crucial in creating a warm and professional first impression for residents, guests, and visitors. Reporting to the Executive Director or Business Office Administrator, the Concierge is responsible for staffing the reception desk continuously during assigned shifts, typically on weekends. This position requires a highly organized individual capable of multitasking efficiently, managing telephone systems, fax machine, resident call systems, and exit alarm systems to maintain safety and communication within the community. The Concierge performs a variety of clerical duties such as maintaining logs, managing mail distribution, organizing guest meal counts, and handling refreshments in dining areas. The individual must be adept at delivering exceptional customer service, communicating effectively with residents, guests, and coworkers, and responding promptly and courteously to inquiries and emergency situations. Physical demands of this role include standing, walking, sitting, and the ability to perform security checks by moving about the community as needed. The Concierge also supports maintenance by notifying the maintenance department of requests and performing minor tasks in their absence. This role demands a positive and professional demeanor, confidentiality in handling sensitive information, and a proactive approach to problem-solving. Experience with multi-line telephone systems and relevant software applications is preferred but not mandatory. Successful completion of criminal record clearance, health screenings, and other state-required certifications, such as First Aid when applicable, is required to qualify for this position. This role does not involve supervisory duties but plays a vital part in representing Sunshine Retirement Living’s community values. The Concierge contributes significantly to resident advocacy and enhancing the overall community experience through consistent excellence in public relations and customer service.
The role of Concierge at Sunshine Retirement Living is crucial in creating a warm and professional first impression for residents, guests, and visitors. Reporting to the Executive Director or Business Office Administrator, the Concierge is responsible for staffing the reception desk continuously during assigned shifts, typically on weekends. This position requires a highly organized individual capable of multitasking efficiently, managing telephone systems, fax machine, resident call systems, and exit alarm systems to maintain safety and communication within the community. The Concierge performs a variety of clerical duties such as maintaining logs, managing mail distribution, organizing guest meal counts, and handling refreshments in dining areas. The individual must be adept at delivering exceptional customer service, communicating effectively with residents, guests, and coworkers, and responding promptly and courteously to inquiries and emergency situations. Physical demands of this role include standing, walking, sitting, and the ability to perform security checks by moving about the community as needed. The Concierge also supports maintenance by notifying the maintenance department of requests and performing minor tasks in their absence. This role demands a positive and professional demeanor, confidentiality in handling sensitive information, and a proactive approach to problem-solving. Experience with multi-line telephone systems and relevant software applications is preferred but not mandatory. Successful completion of criminal record clearance, health screenings, and other state-required certifications, such as First Aid when applicable, is required to qualify for this position. This role does not involve supervisory duties but plays a vital part in representing Sunshine Retirement Living’s community values. The Concierge contributes significantly to resident advocacy and enhancing the overall community experience through consistent excellence in public relations and customer service.
Job Requirements
- Must be 18 years of age
- Ability to work with little supervision and maintain a high level of performance and customer service
- Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff
- Meet state related requirements if applicable to position
- Ability to work in a team setting and be a team player
- Maintain a positive, respectful, and professional approach with coworkers and residents
- Ability to keep all business and operations information confidential
- Possess organizational skills and ability to problem solve
- Possess excellent customer service and public relations skills
- Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards
- Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time
- Experience in computer use and relevant software applications are preferred
- Experience with or the ability to use multi-line telephone system
- Satisfactorily pass Sunshine's and state regulated criminal record clearance, health screening and TB clearance if applicable
Job Qualifications
- Must be 18 years of age
- Ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff
- Maintain a high level of performance and customer service with little supervision
- Possess organizational skills and problem-solving ability
- Excellent customer service and public relations skills
- Ability to work in a team setting
- Maintain confidentiality of business and operations information
- Experience with multi-line telephone systems and relevant software applications preferred
- Ability to work under time constraints and meet department deadlines
- Satisfactorily pass criminal record clearance, health screening and TB clearance, if applicable
- Maintain certifications such as First Aid, if required by state regulations
- Positive, respectful, and professional approach with coworkers and residents
Job Duties
- Staff the reception desk continuously during assigned period
- Arrange coverage of reception desk during break and lunch periods
- Graciously greet all visitors and politely assist them as necessary
- Politely assist residents and guests as necessary or contact appropriate employee to provide assistance
- Maintain detailed resident and guest register, daily communication log entry, and complete daily checklist log
- Notify staff if resident is being taken out of the building
- monitor front door to ensure residents do not exit the building without proper supervision
- Maintain a clean and safe workspace, community entrance, lobby, and hydration station
- Prepare refreshments and pour coffee in the dining room during mealtimes as needed
- Sort and direct mail to managers, residents, or forwarding to family as needed
- Help organize guest meal counts and record coupons and/or payment from residents
- Promptly and courteously answer telephone, directing incoming communications to appropriate person
- Monitor fax machine, directing incoming communications to appropriate person
- Monitor and respond to resident call and exit alarm systems and effectively handle emergency procedures immediately
- Contact 911 if necessary and notify management and families if a resident requires assistance
- Perform clerical duties as directed
- Notify Maintenance Department of Community or resident maintenance requests
- Perform maintenance duties as necessary when maintenance department is unavailable
- Maintain inventory control system for all office supplies and notify manager of any needed supplies
- Perform simple, routine maintenance of office equipment
- Represent the Community to coworkers, visitors, and residents in professional, courteous, friendly manner
- Perform other duties as assigned by Supervisor
Job Criteria
Experience
No experience required
Job Location
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