Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $14.50 - $18.75
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
flexible schedule
Professional development opportunities
Job Description
The hiring establishment is a distinguished senior living community committed to enriching the lives of its residents by providing an elevated way of life filled with comfort, connection, and joy. This community is dedicated to fostering an environment where seniors can thrive in a supportive and caring atmosphere that values their well-being and independence. Known for its commitment to quality service and compassionate care, the community places a strong emphasis on creating a welcoming and engaging environment for both residents and visitors alike. This organization is focused on upholding high standards in senior living, maintaining a clean, safe, and aesthetically pleasing environment that supports the diverse needs of its inhabitants and their families.
We are currently seeking to fill two Concierge positions within this senior living community. These positions report directly to the Associate Executive Director and operate on an hourly basis, with working hours scheduled Monday through Friday from 5 pm to 8 pm, and Saturday through Sunday from 4 pm to 8 pm. The Concierge role is pivotal as it offers the first impression of the community to visitors and potential new residents. This position requires a warm and professional individual responsible for greeting visitors, managing telephone communications via a multi-line system, coordinating tours of the property, and providing essential clerical support to the administrative staff. The Concierge must embody the community’s mission through courteous interactions and exceptional service, showcasing knowledge of the community’s programs, services, and facilities.
As a Concierge, you will be the face of the community, ensuring every visitor feels welcomed and every inquiry is handled with efficiency and respect. This role involves managing the reception area to maintain a neat, orderly, and inviting space, organizing the display of current literature, and ensuring refreshments are available to guests. Additionally, the Concierge is responsible for sorting and processing mail, aiding administrative staff with clerical tasks, and supporting the community’s marketing efforts by providing positive interactions with the public. Physical demands require the ability to stand and walk continuously, handle lifting and carrying of light weights, and perform tasks that may involve bending, squatting, and reaching. The ideal candidate will have patience, professionalism, and an enthusiastic attitude, able to interact graciously with residents, visitors, staff, and families of various maturity levels.
This is an excellent opportunity for an individual who enjoys a dynamic work environment and is passionate about making a meaningful difference in the lives of seniors. If you are committed to delivering exceptional customer service and fostering a welcoming community atmosphere, this role provides a rewarding platform to develop your career within the senior living sector.
We are currently seeking to fill two Concierge positions within this senior living community. These positions report directly to the Associate Executive Director and operate on an hourly basis, with working hours scheduled Monday through Friday from 5 pm to 8 pm, and Saturday through Sunday from 4 pm to 8 pm. The Concierge role is pivotal as it offers the first impression of the community to visitors and potential new residents. This position requires a warm and professional individual responsible for greeting visitors, managing telephone communications via a multi-line system, coordinating tours of the property, and providing essential clerical support to the administrative staff. The Concierge must embody the community’s mission through courteous interactions and exceptional service, showcasing knowledge of the community’s programs, services, and facilities.
As a Concierge, you will be the face of the community, ensuring every visitor feels welcomed and every inquiry is handled with efficiency and respect. This role involves managing the reception area to maintain a neat, orderly, and inviting space, organizing the display of current literature, and ensuring refreshments are available to guests. Additionally, the Concierge is responsible for sorting and processing mail, aiding administrative staff with clerical tasks, and supporting the community’s marketing efforts by providing positive interactions with the public. Physical demands require the ability to stand and walk continuously, handle lifting and carrying of light weights, and perform tasks that may involve bending, squatting, and reaching. The ideal candidate will have patience, professionalism, and an enthusiastic attitude, able to interact graciously with residents, visitors, staff, and families of various maturity levels.
This is an excellent opportunity for an individual who enjoys a dynamic work environment and is passionate about making a meaningful difference in the lives of seniors. If you are committed to delivering exceptional customer service and fostering a welcoming community atmosphere, this role provides a rewarding platform to develop your career within the senior living sector.
Job Requirements
- High school diploma or equivalent preferred
- Ability to read, write, and understand English
- Ability to follow written or oral instructions
- Ability to make independent decisions when necessary and remain calm during emergencies
- Ability to deal professionally with personnel, residents, family members, visitors, and the general public
- Knowledge of administrative practices, processes, and guidelines
- Experience using Microsoft computer software
- Patience, professionalism, cheerful disposition and enthusiasm
- Must be able to walk and stand continuously
- Ability to work in indoor and outdoor environments
- Ability to sit infrequently
- Ability to lift, carry, and push 0-25 pounds constantly
- Ability to climb stairs frequently with elevator option
- Ability to bend, squat, twist, and reach frequently
- Ability to read clearly with or without corrective lenses
- Ability to hear telephone, alarms, bells with or without hearing aid
- Strong command of English sufficient to interpret administrative information
Job Qualifications
- High school diploma or equivalent preferred
- Able to read, write, and understand English
- Able to follow written or oral instructions
- Able to make independent decisions when necessary and remain calm in emergencies
- Able to deal professionally with personnel, residents, family members, visitors, and the general public
- Knowledgeable of administrative practices, processes and guidelines
- Experience using Microsoft computer software
- Patient, professional, cheerful disposition with enthusiasm
- Willingness to handle individuals at various maturity levels
Job Duties
- Greet visitors seeking information about the property
- Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel
- Direct visitors to appropriate office or resident apartment
- Assist residents, family members, and guests with general requests
- Arrange tours of the property for individuals making spontaneous visits or those with appointments
- Answer telephones, record and channel information
- Display knowledge of services, programs, and other pertinent information regarding the property
- Manage mail meter, stamps, make copies, and perform other office tasks
- Process incoming mail, sort and distribute mail to mailboxes
- Maintain reception area neat and orderly
- Ensure reception desk and lobby have current property literature and refreshments
- Perform clerical duties for property staff as directed
- Provide assistance in the dining room serving resident meals as requested
- Support community marketing efforts through positive interaction during tours and telephone
- Communicate any observed or suspected resident change of condition immediately to supervisor
- Maintain a safe work environment following safety standards
- Encourage teamwork through cooperative interactions with co-workers and other departments
- Support a positive and professional image through actions and dress
- Perform other duties consistent with the position as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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