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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $20.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Life insurance
401(k) Plan
Paid vacation
Paid sick time
Paid holidays
paid bereavement
Paid jury duty
Complimentary Meals
Career advancement opportunities
Professional training
Job Description
Gallaher Signature Living is a distinguished senior living company dedicated to redefining what it means to age well. Established with a deep commitment to compassion, elegance, and excellence, Gallaher Signature Living provides exceptional residential communities that go beyond traditional senior care. The company operates multiple communities across California, including locations in Santa Rosa, Alameda, Moorpark, and Covina. These communities uniquely support active adults through Independent Living, Assisted Living, and Memory Care programs, delivering high-quality and personalized services in thoughtfully designed environments. The ethos of Gallaher Signature Living revolves around fostering meaningful connections and enriching the daily lives of residents while... Show More
Job Requirements
- Previous experience in customer service, reception, hospitality, or senior living
- ability to communicate effectively and respectfully with older adults, families, and staff
- ability to follow written policies, procedures, and regulatory requirements
- basic computer, phone, and documentation skills
- experience working in an RCFE, CCRC, or regulated senior living environment preferred
- familiarity with resident rights and mandated reporting requirements
- bilingual abilities preferred
- professional, courteous, and service-oriented demeanor
- compassionate, patient, and observant
- organized, reliable, and detail-oriented
- able to remain calm and follow procedures in emergency situations
- ability to sit or stand for extended periods
- ability to lift up to 20 pounds occasionally
- flexible availability, including evenings, weekends, and holidays
- must successfully pass all required background checks, health screenings, and immunization requirements in accordance with Company policy and applicable law and mandated by California Title 22
Job Qualifications
- Previous experience in customer service, reception, hospitality, or senior living
- ability to communicate effectively and respectfully with older adults, families, and staff
- ability to follow written policies, procedures, and regulatory requirements
- basic computer, phone, and documentation skills
- experience working in an RCFE, CCRC, or regulated senior living environment preferred
- familiarity with resident rights and mandated reporting requirements
- bilingual abilities preferred
- professional, courteous, and service-oriented demeanor
- compassionate, patient, and observant
- organized, reliable, and detail-oriented
- able to remain calm and follow procedures in emergency situations
- ability to sit or stand for extended periods
- ability to lift up to 20 pounds occasionally
- flexible availability, including evenings, weekends, and holidays
Job Duties
- Greet residents, families, visitors, and vendors in a respectful, professional, and welcoming manner
- serve as a point of contact for general inquiries, directions, and assistance
- foster positive relationships with residents while maintaining appropriate professional boundaries
- support resident independence, dignity, and rights at all times
- answer and route telephone calls
- take and deliver accurate messages
- monitor building access and follow visitor management and security procedures
- maintain required sign-in logs, package logs, keys, and front desk documentation
- communicate resident needs, concerns, or requests to appropriate departments promptly
- observe residents for changes in condition, behavior, or safety concerns and report observations according to community policy
- respond to emergencies in accordance with established procedures, including contacting appropriate staff or emergency services
- participate in emergency drills and follow disaster preparedness plans
- comply with all applicable California Title 22 RCFE regulations and CCRC policies and procedures
- protect resident rights, privacy, confidentiality, and dignity
- act as a mandated reporter, immediately reporting suspected abuse, neglect, or exploitation in accordance with Title 22 and community policy
- maintain accurate documentation as required by regulation and community standards
- perform duties within the defined scope of the Concierge role and refrain from providing personal care or clinical services
- maintain a clean, organized, and professional front desk and lobby environment
- uphold community policies, service standards, and brand expectations
- represent the community's mission, values, and commitment to quality, safety, and regulatory compliance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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