Concierge PT

Gallaher Signature Living is a distinguished senior living company dedicated to redefining what it means to age well. Established with a deep commitment to compassion, elegance, and excellence, Gallaher Signature Living provides exceptional residential communities that go beyond traditional senior care. The company operates multiple communities across California, including locations in Santa Rosa, Alameda, Moorpark, and Covina. These communities uniquely support active adults through Independent Living, Assisted Living, and Memory Care programs, delivering high-quality and personalized services in thoughtfully designed environments. The ethos of Gallaher Signature Living revolves around fostering meaningful connections and enriching the daily lives of residents while maintaining the highest standards of safety and hospitality. The support office is located in Windsor, California, reinforcing the company's regional commitment to quality senior living experiences.

The Concierge role at Gallaher Signature Living represents a vital position within the company, serving as the community's front-of-house ambassador. This non-clinical position is focused on creating and maintaining a seamless, personalized, and welcoming environment for residents, their families, guests, and vendors. The Concierge sets the tone for an elevated boutique living experience by greeting and assisting community members with warmth, professionalism, and discretion. They act as a primary point of contact for general inquiries, directions, and assistance, emphasizing resident independence, dignity, and rights at all times. This role requires strict adherence to California Title 22 regulations governing Residential Care Facilities for the Elderly (RCFE) and Continuing Care Retirement Communities (CCRC) policies.

The Concierge is entrusted with vital responsibilities including monitoring building access, maintaining detailed documentation such as sign-in logs and package records, responding to emergencies according to established protocols, and participating in disaster preparedness drills. They also observe and report any changes in residents' conditions or behaviors that may require attention, reinforcing the commitment to resident safety and well-being. Interaction with residents is handled with a compassionate, patient, and observant demeanor, always fostering positive relationships while maintaining appropriate professional boundaries. This position requires the ability to remain calm in emergencies, exercise discretion when handling sensitive information, and uphold the community's service standards and brand expectations.

This role emphasizes professionalism and customer service skills, as the Concierge manages telephone communications, visitor management, and overall lobby environment organization. It is essential to maintain compliance with all regulatory and community policies, ensuring privacy and dignity for every resident. The Concierge position offers opportunities for career advancement and professional growth supported by extensive employer-provided training. Offers for full-time team members include medical, dental, and vision insurance options, flexible spending accounts, life insurance, 401(k) plans with employer match, paid vacation and sick time, paid holidays, and complimentary meals. Gallaher Signature Living values diversity and equal opportunity, making employment decisions solely on merit and complying with all applicable laws and regulations.