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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Uniform allowance
Job Description
This hiring establishment is a senior living community dedicated to providing exceptional care and a warm, welcoming environment for its residents, their families, and visitors. As a reputable community focused on enhancing the quality of life for senior citizens, it emphasizes professionalism, hospitality, and courtesy in every interaction within the community. The community is committed to maintaining a safe, secure, and inviting atmosphere, ensuring that both residents and guests feel valued and comfortable from the moment they enter or call the facility. The community also prioritizes compliance with state regulations, focusing on maintaining a safe environment for all associates and... Show More
Job Requirements
- Must have a high school education
- Must be able to communicate effectively
- Must possess excellent customer service skills
- Must possess an understanding and ability to demonstrate hospitality to all community visitors
- Must have patience, tact, cheerful disposition and enthusiasm at all times
- Must possess basic computer usage and data entry skills
- Knowledge of Microsoft Office applications preferred
- Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
- Must possess a passion to work with and around senior citizens
- Must pass Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse
Job Qualifications
- High school education
- Excellent communication skills
- Strong customer service skills
- Basic computer skills including data entry
- Knowledge of Microsoft Office preferred
- Ability to demonstrate hospitality and tact
- Ability to communicate effectively with management, associates, residents, and family members
- Passion for working with senior citizens
Job Duties
- Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
- Ensures that all messages are relayed promptly to the intended person
- Maintains current visitor log
- Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and in person
- Ensures that the reception areas are clean, hospitable, and inviting
- Maintains resident face sheets and inputs data into Yardi system
- Inputs work orders into Direct Supply TELS system
- Coordinates appointments for residents for various services
- Collects and prepares residents' mail for distribution
- Assists administrative staff with office tasks such as credit card summaries, petty cash reconciliation, and deposits
- Offers refreshments to visitors and makes them feel welcome
- Maintains professional decorum and follows company guidelines on computer usage
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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