Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
The Venetian Resort is a world-renowned luxury hotel and casino located in Las Vegas, known for its exquisite Italian-inspired architecture and its commitment to providing an unparalleled guest experience. This iconic resort offers a vast array of premium amenities that include luxurious suites, a wide variety of world-class restaurants, high-end shopping, and top-tier entertainment options. Guests from around the globe choose The Venetian Resort for its blend of elegance, comfort, and exceptional service standards. The resort emphasizes creating memorable experiences for its visitors through impeccable customer service and attention to detail, establishing itself as a leader in the hospitality industry.<... Show More
Job Requirements
- 21 years of age
- Proof of authorization/eligibility to work in the United States
- High school diploma or equivalent
- Must be able to obtain and maintain a valid Alcohol Awareness Card, Health Card, Non-Gaming Card and any other certification or license, as required by law or policy
- 1 - 3 years of previous experience as a Concierge
- Exceptional communication skills and be able to work in a high volume luxury resort
- Ability to communicate clearly and effectively in English, both in spoken and written form
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience
- Must be able to work varied shifts, including nights, weekends and holidays
Job Qualifications
- High school diploma or equivalent
- 1 - 3 years of previous experience as a Concierge
- Exceptional communication skills
- Ability to communicate clearly and effectively in English, both in spoken and written form
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience
- Skills preferred are Bachelor's Degree, multi-lingual, type at least 45 wpm
- Polished, professional appearance
Job Duties
- Maintains complete knowledge of all hotel features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel suite types, numbers/names, layout appointments, amenities, and locations, local events, attractions, holiday schedules
- Anticipates guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Maintains positive guest relations at all times by resolving complaints and ensuring guest satisfaction by both guests and team members alike
- Maintains Concierge code of ethics and behaving in a professional and kind manner at all times while representing The Venetian Resort the Concierge Services Department and the profession of Concierge
- Maintains complete knowledge of and comply with all departmental policies/service procedures/standards
- Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm, gracious manner
- Safety is an essential function of this job
- Consistent and regular attendance is an essential function of this job
- Performs other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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