Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $37,173.11 - $45,235.38
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement savings plan
Employee wellness programs
Professional development opportunities
Job Description
The Venetian Resort in Las Vegas, Nevada, is a renowned luxury hotel and casino destination known for its elegant amenities and exceptional guest services. As one of the premier resorts on the Las Vegas Strip, The Venetian offers a unique blend of sophisticated charm and world-class entertainment, attracting visitors from around the globe. The resort prides itself on delivering unparalleled experiences through its luxurious suites, fine dining options, and top-tier customer service. The Concierge - Prestige position at The Venetian Resort plays a crucial role in maintaining the high standards of guest satisfaction and enhancing the overall guest experience.Show More
The Concierge - Prestige is responsible for providing exceptional personalized services to guests, ensuring that every interaction goes above and beyond typical expectations. This role involves comprehensive knowledge of the resort's features, amenities, events, and the local Las Vegas area to effectively create meaningful and detailed itinerary arrangements for guests. The Concierge must be adept at communicating clearly and professionally, anticipating guests’ needs, and resolving any issues with a warm and gracious demeanor. This position demands a high level of professionalism and adherence to The Venetian Resort’s policies and standards. It is essential for the Concierge to maintain positive guest relations, acting as a knowledgeable and approachable resource during guests’ stays.
In this role, the Concierge will manage guest inquiries ranging from restaurant reservations, entertainment bookings, directions, and details about local attractions and events. The Concierge must also keep up-to-date knowledge of all hotel services, including restaurant concepts, suite options, local attractions, and seasonal events. A significant component of this job is ensuring guests feel valued and cared for through attentive and timely service, no matter how busy or what the time of day. The Concierge's commitment to safety, consistent attendance, and adherence to professional ethics is vital to the role’s success.
As a part of The Venetian Resort team, the Concierge represents not only the concierge department but also the resort’s dedication to luxury hospitality and exceptional service. Team members are expected to conduct themselves professionally at all times, observe company standards and policies, and contribute to a positive team environment. This position requires the ability to work varied shifts, including nights, weekends, and holidays, reflecting the 24/7 nature of the hospitality industry in a top-tier luxury resort setting. Successful candidates will have prior experience in concierge services, excellent communication skills, and the ability to work in a fast-paced, high-volume environment.
The Venetian Resort provides a vibrant and dynamic workplace where employees are empowered to take initiative and deliver outstanding guest services. The Concierge role is an excellent opportunity for hospitality professionals seeking to advance their careers in a luxury resort environment, offering both challenges and rewards associated with working at a world-famous destination. This role requires a blend of interpersonal skills, local knowledge, professionalism, and dedication to guest satisfaction, making it a vital position within the resort’s service team.Show Less
In this role, the Concierge will manage guest inquiries ranging from restaurant reservations, entertainment bookings, directions, and details about local attractions and events. The Concierge must also keep up-to-date knowledge of all hotel services, including restaurant concepts, suite options, local attractions, and seasonal events. A significant component of this job is ensuring guests feel valued and cared for through attentive and timely service, no matter how busy or what the time of day. The Concierge's commitment to safety, consistent attendance, and adherence to professional ethics is vital to the role’s success.
As a part of The Venetian Resort team, the Concierge represents not only the concierge department but also the resort’s dedication to luxury hospitality and exceptional service. Team members are expected to conduct themselves professionally at all times, observe company standards and policies, and contribute to a positive team environment. This position requires the ability to work varied shifts, including nights, weekends, and holidays, reflecting the 24/7 nature of the hospitality industry in a top-tier luxury resort setting. Successful candidates will have prior experience in concierge services, excellent communication skills, and the ability to work in a fast-paced, high-volume environment.
The Venetian Resort provides a vibrant and dynamic workplace where employees are empowered to take initiative and deliver outstanding guest services. The Concierge role is an excellent opportunity for hospitality professionals seeking to advance their careers in a luxury resort environment, offering both challenges and rewards associated with working at a world-famous destination. This role requires a blend of interpersonal skills, local knowledge, professionalism, and dedication to guest satisfaction, making it a vital position within the resort’s service team.Show Less
Job Requirements
- 21 years of age
- Proof of authorization/eligibility to work in the United States
- High school diploma or equivalent
- Must be able to obtain and maintain a valid Alcohol Awareness Card, Health Card, Non-Gaming Card and any other certification or license, as required by law or policy
- 1 - 3 years of previous experience as a Concierge
- Ability to communicate clearly and effectively in English, both in spoken and written form
- Must be able to work varied shifts, including nights, weekends and holidays
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts
- Lift or carry 10 pounds, unassisted, in the performance of specific tasks, as assigned
- Physically access all areas of the property and drive areas with or without a reasonable accommodation
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel
- Work in a fast-paced and busy environment
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke
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