Concierge - Part Time/PRN

Houston, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Benefits

Excellent Benefits

401(k) contributions

Paid vacation

sick leave

opportunities to grow

Dynamic environment

People first culture

Job Description

Clearwater at The Heights is a premier luxury senior living community located in Houston. Known for its dedication to providing an exceptional living environment for seniors, Clearwater offers a blend of comfort, safety, and upscale amenities designed to foster a vibrant and supportive community. The establishment prides itself on its commitment to respecting the dignity and individuality of every resident, ensuring their needs are met with professionalism and genuine care. Clearwater Living employees benefit from a dynamic and fast-paced workplace that values people first and service always, creating a culture where associates can grow and thrive in their careers.

The role of the part-time/PRN Concierge at Clearwater at The Heights is an integral position that plays a pivotal role in shaping the first impressions of the community. As the initial point of contact, the Concierge is responsible for greeting visitors with warmth and professionalism, managing phone communications effectively, and performing essential administrative tasks that support various departments within the community. This position requires a person who thrives in a service-oriented environment and is committed to fostering a welcoming atmosphere that celebrates seniors. The Concierge is also a key figure during emergencies, assisting in communications and support to ensure the community’s safety and well-being.

Associates in this role enjoy excellent benefits including 401(k) contributions, paid vacation and sick leave, and numerous opportunities for career advancement. The position offers exposure to a culture that prioritizes inclusivity, respect, and teamwork, set within a luxury senior living context. This role is ideal for individuals who are passionate about serving seniors and who desire a meaningful career within the growing senior living industry. It demands a professional image, strong communication skills, and the ability to multitask while maintaining attention to detail and a positive attitude. By joining Clearwater, the Concierge becomes part of a mission to create memorable experiences that honor and celebrate every senior resident, ensuring their comfort and happiness day in and day out.

Job Requirements

High School Diploma or GED required
A minimum of one year of work experience in senior living, hospitality or in related field preferred
Background clearances as required by government regulations
Must meet health requirements, including TB
Current First Aid/CPR/BLS Certification a plus

Job Qualifications

High School Diploma or GED required
A minimum of one year of work experience in senior living, hospitality or in related field preferred
Background clearances as required by government regulations
Must meet health requirements, including TB
Current First Aid/CPR/BLS Certification a plus

Job Duties

Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
Ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed
Answer, transferring, and delivering appropriate message calls while using a professional and courteous voice
Monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor
Sort and distribute incoming mail
Accept and report resident’s special requests
Maintain communities lost and found system
Order and replenish administrative supplies as necessary
Support Executive Director and other departments in administrative functions as needed
Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
Ensure regulatory compliance and report any issues or concerns immediately
Comply with Clearwater Living standards/policies to encourage safe and efficient operations
Encourage teamwork through open communication with associates
Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
Represent the Clearwater Living principles and core values on a daily basis
Perform other duties and tasks as assigned or required