Concierge (Part Time)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Multiple Tiers of Medical Coverage
dental coverage
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
The Higgins Hotel, located in the vibrant heart of New Orleans, is a distinguished historic luxury hotel known for providing an exceptional guest experience. This premier establishment offers 230 era-inspired guest rooms and specialty suites, complemented by premium amenities including a full-service restaurant, lounge, rooftop bar, and a state-of-the-art conference center with over 18,000 square feet of meeting and event space. Named after Andrew Higgins, an extraordinary entrepreneur whose boats played a pivotal role in World War II, the hotel seamlessly blends rich history with modern sophistication. Situated directly across from The National WWII Museum, The Higgins Hotel attracts guests... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in hospitality or customer service
- excellent communication skills
- strong problem-solving abilities
- knowledge of New Orleans local area preferred
- ability to multitask and handle stressful situations
- proficiency in Microsoft Office and reservation software
- availability to work flexible hours including nights, weekends, and holidays
- willingness to deliver exceptional guest service at all times
Job Qualifications
- previous experience in a customer service or hospitality role
- excellent communication, problem-solving, and interpersonal skills
- knowledge of local attractions, restaurants, and transportation options
- ability to multitask and prioritize guest requests
- proficient in Microsoft Office and reservation systems
- ability to work flexible hours including weekends and holidays
- bilingual skills are a plus
Job Duties
- have knowledge of the hotel's daily operations, banquets, meeting room rates, functions of the day, hours of operation and surrounding area
- maintain work areas clean and organized
- log all activities including guest comments
- provide information to guests about the local area to include directions, places to eat, attractions, transportation, shows and childcare
- respond to requests from guests for assistance and information
- communicate special events, guest needs and other items of interest to employees
- deliver messages for guests
- report all unsafe conditions immediately
- review leisure section of local newspaper for current events in the area and update activities list
- attend all mandatory meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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