Concierge (part-time)

Team Gilbert is a dynamic public sector entity dedicated to providing exceptional services and experiences to the residents, businesses, and visitors within the community of Gilbert, Arizona. Known for its commitment to innovation, forward-thinking, and community engagement, Team Gilbert operates under the philosophy of delivering high-quality customer service and fostering a positive and inclusive workplace culture. The organization serves a diverse community and is focused on maintaining an inviting and well-managed environment through various public facilities, services, and programs. Their dedication extends to creating opportunities for professional development, ensuring equal employment opportunities, and implementing comprehensive benefits for their employees. This particular opportunity is part-time with benefits, highlighting Team Gilbert's effort to accommodate diverse employment needs while maintaining a focus on quality service. The salary range is approximately $16.98 to $23.77 per hour with an anticipated pay adjustment to a hiring range of $20 to $22 per hour.

The role of Concierge at Team Gilbert is pivotal in managing the first point of contact within the Town of Gilbert’s administration building located at 50 E. Civic Center Drive, Arizona. This part-time, benefit-eligible position operates primarily Monday through Thursday from 7 a.m. to 3 p.m., positioning the concierge as the welcoming face of the facility. As the key liaison for visitors, staff, and elected officials, the concierge plays an essential role in upholding the Town’s commitment to exceptional customer service by ensuring that all visitors receive courteous and accurate information and assistance.

Responsibilities include greeting and assisting visitors with sign-in procedures, using advanced visitor management technology, and providing clear guidance on policies, safety, and other inquiries. The concierge maintains a clean, safe, and presentable lobby environment and is attentive to any security or facility-related concerns, promptly reporting issues as needed. In addition to direct interaction, the role manages administrative tasks such as receiving and signing for deliveries, handling internal and external communications via email and phone, and supporting various Town initiatives, including shipping, scanning of documents, and general support activities.

This role requires a candidate who is tech-savvy, highly organized, and able to multitask effectively within a high-traffic public environment. The ideal candidate will exhibit strong interpersonal skills, professionalism, and the ability to maintain a positive attitude while engaging with a diverse range of stakeholders. Team Gilbert emphasizes ongoing learning and expects the concierge to quickly acquire knowledge about the Town's services, policies, and technology tools within the first 30 days of employment. Additionally, this role is physically active, requiring mobility around the lobby, interaction with multiple customers at once, and upholding ADA standards.

Overall, this position offers a unique opportunity to represent the Town of Gilbert with a person-focused, service-oriented approach in a welcoming and well-equipped setting. Candidates looking to contribute to a thriving municipality will find this position rewarding both personally and professionally, supported by the Town's comprehensive benefits package and commitment to workforce inclusion and accommodation.