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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $30.50
Work Schedule
Flexible
Day Shifts
Benefits
employee discount
Learning programs
Corporate social responsibility activities
Paid Time Off
flexible scheduling
Job Description
Accor is a global leader in the hospitality industry, known for its diverse portfolio of hotel brands and commitment to excellence. With thousands of properties around the world, Accor offers a wide range of career opportunities for individuals passionate about delivering outstanding guest experiences. The company prides itself on fostering an inclusive and supportive work environment where employees can grow and advance their careers. Accor is not just a place to work, but a community that values diversity, encourages learning through its academies, and promotes corporate social responsibility initiatives like Planet 21. Employees benefit from various perks including an employee... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years experience in a hotel or related hospitality field
- Ability to communicate effectively in English
- Ability to handle multiple tasks in a fast-paced environment
- Flexibility to work AM and/or PM shifts
- Strong interpersonal and customer service skills
- Ability to maintain professional appearance and demeanor
- Familiarity with standard office equipment
- Ability to work occasional long hours
- Physical ability to lift up to 20 pounds occasionally
- Must have problem-solving and conflict resolution skills
Job Qualifications
- Foreign language preferred but not necessary
- Must be able to work AM and/or PM shifts as necessary
- At least 2 years of progressive experience in a hotel or related field
- Familiarity with calculator, PC, other office equipment, telephone, fax machine
- Ability to work occasional long hours
- Ability to exert up to 20 pounds of force occasionally, and/or 10 pounds constantly to lift, carry, push, pull, or move objects
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations
- Must maintain composure and objectivity under pressure
- Must be effective at handling workplace problems, including anticipating, preventing, identifying, and solving problems as necessary
- Must be effective at listening to, understanding, and clarifying concerns and issues raised by coworkers and guests
- Must be able to work with and understand financial information and data, including basic arithmetic functions
Job Duties
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Assist with amenity requests, sightseeing requests, beauty service requests, religious needs, and special event information
- Provide shopping and restaurant recommendations
- prepare restaurant reservations
- Arrange floral orders and provide recommendations
- Assist in arranging workouts and other personalized guest experiences
- Prepare transportation arrangements
- Assist in equipment rentals
- Organize laundry pickup and delivery
- Transact with courier services
- Trace and expedite delivery of misplaced luggage
- Assist with secretarial services
- Monitor referrals and follow up as needed
- Maintain regular attendance in compliance with Fairmont standards, as required by scheduling
- Maintain high standards of personal appearance and grooming, including proper uniform and nametag
- Comply at all times with Fairmont standards and regulations to ensure safe and efficient hotel operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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