Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.62 - $19.25
Work Schedule
Flexible
Night Shifts
Benefits
Quarterly bonus
flexible schedule
Paid training
Employee Discounts
Career development opportunities
inclusive work environment
supportive team culture
Job Description
Village Green is a nationally recognized property management company known for its dedication to providing exceptional residential living experiences across its award-winning apartment communities. With a focus on creating comfortable, safe, and engaging environments for residents, Village Green prides itself on delivering outstanding customer service and maintaining vibrant communities. The company operates with a strong commitment to diversity, inclusion, and sustainability, fostering a welcoming atmosphere for residents and team members alike. As a leader in the multifamily housing industry, Village Green continually innovates to meet the evolving needs of its residents and enhance the overall living experience through attentive management and community-focused amenities.
The Concierge position at Village Green is a vital role designed to ensure residents, visitors, and prospects receive excellent service and support as the frontline ambassadors of the community. This role combines elements of customer service, sales consulting, and hospitality to create a seamless and welcoming experience for everyone entering the property. The Concierge serves as the first point of contact, acting as a liaison between residents and the management office, assisting in apartment rentals during non-leasing office hours, and coordinating various resident services and community engagement activities.
Individuals taking on this role will have the opportunity to work within dynamic team environments where communication, problem-solving, and interpersonal skills are highly valued. The position offers both full-time and part-time employment options, with a competitive hourly pay rate ranging from $17.62 to $19.25 along with quarterly bonuses as incentives. The shift for this particular opening is from midnight to 8 AM, making it essential for candidates to have flexibility and the ability to handle responsibilities independently during overnight hours.
Responsibilities in this role include managing lobby and front desk operations, ensuring the cleanliness and organization of communal spaces, handling package deliveries, visitor check-ins, and access control. In addition, the Concierge supports community communications by assisting with event coordination, maintaining marketing materials, and following up on maintenance requests to guarantee resident satisfaction. The role demands a strong customer service orientation, persuasive sales and marketing capabilities, and a genuine interest in fostering a positive living environment. Candidates must be reliable, team-oriented, and skilled at balancing multiple tasks while providing courteous and professional assistance at all times.
Joining Village Green as a Concierge offers the chance to be part of a reputable company that values its employees and actively promotes growth within its ranks. The organization is committed to equal employment opportunities and adheres to fair hiring practices including background checks and drug testing to ensure a safe and trustworthy workplace. Prospective team members can look forward to contributing to a supportive community atmosphere and helping to enhance the resident experience through attentive service and effective communication.
The Concierge position at Village Green is a vital role designed to ensure residents, visitors, and prospects receive excellent service and support as the frontline ambassadors of the community. This role combines elements of customer service, sales consulting, and hospitality to create a seamless and welcoming experience for everyone entering the property. The Concierge serves as the first point of contact, acting as a liaison between residents and the management office, assisting in apartment rentals during non-leasing office hours, and coordinating various resident services and community engagement activities.
Individuals taking on this role will have the opportunity to work within dynamic team environments where communication, problem-solving, and interpersonal skills are highly valued. The position offers both full-time and part-time employment options, with a competitive hourly pay rate ranging from $17.62 to $19.25 along with quarterly bonuses as incentives. The shift for this particular opening is from midnight to 8 AM, making it essential for candidates to have flexibility and the ability to handle responsibilities independently during overnight hours.
Responsibilities in this role include managing lobby and front desk operations, ensuring the cleanliness and organization of communal spaces, handling package deliveries, visitor check-ins, and access control. In addition, the Concierge supports community communications by assisting with event coordination, maintaining marketing materials, and following up on maintenance requests to guarantee resident satisfaction. The role demands a strong customer service orientation, persuasive sales and marketing capabilities, and a genuine interest in fostering a positive living environment. Candidates must be reliable, team-oriented, and skilled at balancing multiple tasks while providing courteous and professional assistance at all times.
Joining Village Green as a Concierge offers the chance to be part of a reputable company that values its employees and actively promotes growth within its ranks. The organization is committed to equal employment opportunities and adheres to fair hiring practices including background checks and drug testing to ensure a safe and trustworthy workplace. Prospective team members can look forward to contributing to a supportive community atmosphere and helping to enhance the resident experience through attentive service and effective communication.
Job Requirements
- Hs diploma or GED required
- ability to apply good common sense when assisting residents and their guests
- must have the availability to work a flexible schedule any day of the week
- ability to resolve minor problems while maintaining a friendly and professional manner
- ability to communicate effectively
- must be team oriented
Job Qualifications
- High school diploma or GED
- effective communication skills
- persuasive sales and marketing abilities
- customer service orientation
- experience in hospitality or customer service roles preferred
- ability to work independently during overnight shifts
- team-oriented mindset
- basic computer skills
- reliable and professional demeanor
Job Duties
- Greet residents, guests, and prospects warmly and professionally
- manage lobby/front desk operations including package handling, visitor check-in, and access control
- coordinate resident services such as amenity reservations and maintenance follow-ups
- monitor and maintain cleanliness and organization of lobby and shared spaces
- assist with scheduling tours and managing the guest log
- provide prompt, courteous assistance with resident inquiries or concerns
- follow up on maintenance requests to ensure resident satisfaction
- support communication efforts such as event reminders, notices, and newsletters
- help coordinate community events and engagement initiatives
- follow up with prospects after tours or inquiries to maintain engagement
- assist in preparing tour materials and keeping marketing collateral stocked
- update prospect traffic logs and CRM system as needed
- share general information about apartment availability, pricing, and amenities (referring detailed questions to leasing staff)
Job Criteria
Experience
No experience required
Job Location
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