Concierge - Orlo

Holland Residential is a distinguished leader in the multifamily housing industry known for its commitment to delivering exceptional living experiences in premium residential communities. With a strong presence in various dynamic markets, the company prioritizes providing residents with not only beautifully maintained properties but also unparalleled customer service that fosters community and satisfaction. One of the standout communities under Holland's management is Orlo, a luxury residential community located in the vibrant city of Santa Clara, California. Orlo exemplifies Holland Residential’s commitment to quality and resident satisfaction, offering a range of high-end amenities and thoughtfully designed living spaces suited for diverse lifestyles. The role available at this upscale community is that of a Concierge, an essential position aimed at enriching the experience of current residents and attracting future tenants by providing top-tier customer service. This is a part-time to full-time hourly position with a competitive salary range of $25.00 to $29.00 per hour, plus bonus potential, reflecting the company’s recognition of the importance of this role in community relations and operational success.

The Concierge at Orlo serves as the frontline ambassador for the community, welcoming residents and visitors alike and ensuring every interaction is handled professionally and warmly. This role requires a personable, customer-oriented professional who excels in communication and problem-solving within a property management setting. Responsibilities encompass a broad range of tasks including greeting visitors, assisting residents with their needs, managing deliveries, and liaising between residents and property management to address concerns effectively. The ideal candidate possesses a mix of hospitality, customer service, and sales experience, with an ability to work independently and as part of a team. Moreover, the Concierge plays a proactive role in reviewing and maintaining community standards, supporting marketing efforts, organizing community events, and ensuring compliance with relevant housing laws and safety policies. This position demands a flexible schedule, including the ability to work across all seven days of the week and respond to on-call duties as needed. The role is critical in maintaining the community’s reputation for excellence, and successful candidates are those who bring enthusiasm, diplomacy, and a strong service orientation to their daily duties.

Holland Residential supports its employees with a comprehensive benefits package that not only promotes health and financial security but also fosters professional growth and community engagement. Benefits include medical, dental, and vision health coverage, a health savings account (HSA), flexible spending accounts (FSA), long-term disability income replacement, and a 401(k) retirement savings plan with employer match. Additional supplemental benefits such as accident, hospital indemnity, critical illness, short-term disability insurance, commuter FSA, employee assistance programs (EAP), and tuition reimbursement are also provided. Notably, employees are eligible for paid time off (PTO), state-mandated paid sick leave, paid holidays, volunteer time off (VTO) to encourage community involvement, and a generous sabbatical program after five years of service. Opportunities to participate in profit-sharing programs further reinforce the company’s commitment to recognizing employee contributions. Housing discounts may also be available based on property availability and management approval. This comprehensive support package reflects Holland Residential's dedication to creating a motivating, supportive workplace where every member of the team can thrive while contributing to the vibrant community at Orlo.