Concierge Order Clerk

WellBridge of Novi is a leading healthcare and senior living community located in Novi, Michigan, dedicated to providing exceptional care and support for its residents. As part of a network of facilities, WellBridge focuses on creating a warm, welcoming, and supportive environment where every resident feels valued and cared for. The team at WellBridge is committed to delivering personalized services that enhance the quality of life for seniors and guests, maintaining high standards of comfort, nutrition, and social engagement. Known for its attentive and compassionate leadership, WellBridge of Novi ensures that its employees are well-trained and supported, fostering a culture of growth and continuous improvement.

The EPIC Culinary team at WellBridge of Novi is currently seeking dedicated individuals to join their food services department. This role primarily revolves around assisting with all food functions in alignment with established policies and procedures, with a special emphasis on meal order management for residents and guests. The Culinary team plays a crucial role in ensuring that every meal served is not only nutritious but also appetizing and satisfying, contributing to the overall well-being and happiness of the residents.

The position offers an exciting opportunity to actively engage with guests and residents, helping to enrich their dining experience through personalized meal ordering and friendly interaction. Team members greet guests as they enter, provide clear explanations of the menu options including daily specials and the Always Available Menu, and take meal orders with accuracy and care. Communication with residents helps to gather preferences and collaborate with nutrition and culinary professionals to ensure meals meet dietary requirements and offer delight.

Additionally, the role involves operational duties such as printing meal production sheets, preparing meal tickets, updating daily menus for dining rooms, and assisting with the serving of meals. Adhering to established portion control, sanitary regulations, and food safety policies is essential. The position begins with a competitive starting wage of $16.00 per hour, which includes a base wage plus a Hero Pay incentive, with ongoing yearly wage increases. The employment type is full-time or part-time, designed to accommodate the needs of those eager to build a rewarding career in food service within the healthcare setting.

WellBridge of Novi offers best-in-class benefits including career advancement opportunities, tuition reimbursement up to $2,500 per year, unlimited referral bonuses for building your team, 401k with employer match, holiday pay for seven paid holidays, and attentive, supportive leadership. This environment supports professional growth and values employees who show dedication to delivering excellent, passionate, and innovative care through their culinary service. Employees gain the satisfaction of positively impacting the daily lives of residents while working in a collaborative, friendly, and dynamic setting.

This position suits individuals who are ServSafe and Allergen trained and have a passion for customer service, especially those with experience or training in Bistro or Starbucks Barista services. The successful candidate will have the interpersonal skills necessary to effectively communicate with a wide range of individuals within the facility including residents, physicians, visitors, and staff. Above all, a commitment to delivering an exceptional dining experience that invokes happiness and joy is key to the role. The facility serves residents from Novi and surrounding communities such as Northville, Walled Lake, Wixom, Farmington Hills, and more, offering a chance to contribute to a well-respected local healthcare institution that values its team members and community.