Concierge - On Call

Bellevue, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.10 - $23.95

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Life

disability

Retirement Savings Plans

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

Tuition Reimbursement

Discretionary bonuses

Job Description

Sunrise Senior Living is a leading provider of senior care and assisted living services, committed to empowering residents to live longer, healthier, and happier lives. Known for its exceptional workplace culture, Sunrise has been certified multiple times as a Great Place to Work by Activated Insights, highlighting its dedication to cultivating a positive and supportive environment for its employees. As a company, Sunrise values meaningful relationships, teamwork, and service excellence, ensuring that both residents and team members find fulfillment in their daily interactions and contributions. The community-focused approach implemented by Sunrise Senior Living is designed to foster a welcoming, safe, and engaging atmosphere where seniors feel valued, cared for, and supported in their independence and quality of life.

Within this reputable and award-winning organization, the Concierge role is a vital position often representing the first impression that visitors, potential residents, families, and candidates experience. The role is primarily responsible for managing community entry, welcoming and assisting guests, and providing essential information about the community’s services and offerings. The Concierge supports the Director of Sales and Executive Director by assisting with community inquiries, recruitment processes, and administrative tasks. By balancing a warm, professional demeanor with effective communication skills, the Concierge plays a key role in advancing Sunrise’s commitment to service excellence and resident satisfaction.

This full-time position demands exceptional customer service skills, organizational abilities, and multi-tasking aptitude in a dynamic senior living environment. The Concierge is entrusted with handling phone communications appropriately, making appointments, managing messages, and ensuring the Bistro area maintains a pleasant atmosphere for all visitors and residents. Beyond daily operational activities, the Concierge also contributes to safety and risk management by monitoring community compliance with health and safety protocols and assisting in emergency procedures. The role involves supporting sales and marketing initiatives through administrative assistance and maintaining marketing materials and resident move-in protocols.

Sunrise Senior Living’s Concierge not only ensures first-class reception and operational support but also embodies the company’s principles and core values daily. The commitment to the Sacred Value of Human Life guides the Concierge’s work, emphasizing respect, dignity, and empathy towards all community members. As part of a larger team, the Concierge actively participates in engagement programs, training, and meetings aimed at continuous improvement and exemplary service delivery. The position offers opportunities for professional growth, ongoing training, and the chance to make a meaningful impact by helping seniors and their families feel welcomed, cared for, and informed.

In addition to the rewarding nature of the work, Sunrise Senior Living offers a comprehensive benefits package to support the well-being of its employees. Competitive compensation varies based on location, skills, and experience, and may include bonuses. Benefits include medical, dental, vision, life and disability insurance plans, retirement savings options, paid time off and holidays, tuition reimbursement, and more. This role is an excellent opportunity for individuals passionate about senior care who want to develop a fulfilling career within a respected and compassionate organization that truly values its team members and the members they serve.

Job Requirements

High school degree or GED
Proven customer service experience
Proficiency in Microsoft Office and Sunrise applications
Ability to communicate effectively both verbally and in writing
Strong organizational and time management skills
Ability to manage multiple priorities and deliver accurate record keeping
Good judgment and problem-solving skills
Willingness to adhere to community safety policies and procedures
Ability to work collaboratively as part of a team
Ability to maintain confidentiality and discretion
Must be able to pass required pre-employment screenings and health evaluations
Compliance with Covid 19 and Influenza vaccination requirements if mandated

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new applications
Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Demonstrate good organizational, time management, and follow-through skills
Possess accurate record keeping skills
Demonstrate good judgment, problem solving, and decision-making skills
Ability to uphold safety procedures and community compliance

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone calls and resident calls within two-three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information as appropriate and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital
Order Memory Flower for any residents that have passed away
Send sympathy cards to families or responsible parties as needed
Order flowers and name plates for new residents prior to move-in
Order guest meals for resident and family for day of move-in
Create and maintain marketing and move-in packet inventory
Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
Assist the Director of Sales with Customer Relationship Management lead tracking database entry, if applicable
Perform other administrative duties pertaining to the resident move-in process
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
maintain and clean the popcorn machine daily and restock as necessary
Keep music playing throughout the day
Ensure that another team member covers the front desk when stepping away
Partner with community team to ensure compliance with occupational health and safety regulations and promote risk management programs and policies
Practice safety procedures including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
Maintain resident and team member rosters and current work schedules for emergency procedures
Champion the Safe Leaving Program and ensure appropriate sign-in and sign-out of guests and residents
Maintain a high-risk elopement list with photographs at the front desk
Maintain awareness of the entry and exit of all residents
Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
Prepare meal tickets for team members and family members and tally meal count sheets
Collect and process meal ticket money according to internal business controls
Organize and distribute mail to residents, Executive Director, and Department Coordinators
Collect and distribute resident and community newspapers
Post and display the Daily Menu
Maintain resident forms for miscellaneous credits
Assist with recruitment process by performing data entry and other administrative duties
Monitor and order office supplies
Track and disperse team member paychecks
Participate actively as a member of a team and commit to working toward team goals
Demonstrate the Team Member Credo in daily interactions
Commit to serving residents and guests through Principles of Service
Contribute to engagement programs and processes
Attend meetings as directed
Maintain compliance in required training and certifications
Perform other duties as assigned