Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $17.00 - $18.00
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Work Schedule

On-call
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Complimentary Meals
Bonus opportunities
Company paid life insurance
Team member discount program
401(k) savings plan
recognition programs
Student Loan Refinancing
Pet insurance
Employee assistance program
Emergency Financial Assistance

Job Description

Ivy Park at Claremont is a premier senior living community located in a beautifully landscaped campus, managed by Oakmont Management Group, one of the leaders in the senior living industry. Oakmont Management Group, based in Irvine, California, operates a portfolio of communities under the Oakmont Senior Living and Ivy Living brands, providing exceptional care and service across California, Nevada, and Hawaii. Known for their dedication to quality, comfort, and comprehensive support, these communities deliver an enriching and independent lifestyle for seniors. With a strong emphasis on creating meaningful relationships, Oakmont Management Group fosters an inclusive and supportive environment for residents, families, and staff alike. The company culture is built on the core values of Authenticity, Teamwork, Compassion, Commitment, and Resilience, ensuring a rewarding and positive atmosphere across all locations.

The On Call Concierge position at Ivy Park at Claremont is a part-time role requiring availability during weekends and holidays, offering competitive pay between $17.00 and $18.00 per hour. This role involves direct interaction with residents, guests, and visitors, serving as the welcoming face of the community. The Concierge is entrusted with greeting visitors, managing incoming communications, coordinating property tours, and providing administrative support to ensure seamless operations. The position demands a high level of professionalism, excellent customer service skills, and strong communication ability to handle various interactions in a vibrant senior living setting.

Team members in this role benefit from working with a leading company committed to career growth, relocation, and travel opportunities within its widespread communities. Furthermore, eligible employees enjoy a comprehensive benefits package including medical, dental, and vision insurance; paid time off such as vacation, personal days, sick leave, and holidays; complementary meals; bonus opportunities; and company-paid life insurance. Additional employee perks include participation in a team member discount program, a 401(k) savings plan with company match, recognition programs, student loan refinancing, pet insurance, an employee assistance program, and emergency financial assistance. These offerings underline Oakmont Management Group’s commitment to supporting its workforce holistically.

This role is pivotal in maintaining a safe and welcoming environment, monitoring emergency alert systems, managing the business center, and processing mail. The Concierge supports an atmosphere of cooperation and teamwork, promoting positive interactions amongst team members across departments. Their responsibilities require efficiency, preparedness, and a proactive approach to problem-solving, all while upholding the company’s mission and values. Candidates for this position should be adept at computer use, particularly with Microsoft Office applications, and be capable of multitasking in a busy, people-focused workspace.

Oakmont Management Group prioritizes health and safety, requiring team members to comply with health screenings, vaccinations, and the use of personal protective equipment as needed to prevent the spread of COVID-19 and other communicable diseases. The company values diversity and is an Equal Opportunity Employer, welcoming applications from candidates committed to contributing to a respectful and compassionate community.

Job Requirements

  • Must be at least 18 years of age
  • high school diploma or equivalent
  • two (2) years of experience in a hospitality setting or prior senior living community preferred
  • excellent customer service skills
  • proficiency in Microsoft Office applications
  • strong written and verbal communication skills
  • must pass a criminal background check and health screening tests including physical and TB tests
  • willingness to comply with Covid-19 related health and safety protocols

Job Qualifications

  • Must be at least 18 years of age
  • high school diploma or equivalent
  • prefer two (2) years of experience in a hospitality setting or prior senior living community
  • excellent customer service skills
  • able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
  • possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families
  • must pass a criminal background check and health screening tests, including physical and TB tests
  • able to comply with health and safety regulations including vaccination and PPE requirements

Job Duties

  • Provide all residents, guests, and visitors with exceptional customer service
  • answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner
  • monitor the Emergency Alert System and immediately respond to every call
  • effectively manage business center and process incoming and outgoing mail
  • maintain a safe and secure environment for all staff, residents, and guests, following established safety standards
  • encourage teamwork through cooperative interactions with co-workers and other departments

Job Criteria

Experience

Mid Level (3-7 years)


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