Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401k plan
Life insurance
short-term disability
Vacation program
Sick Time
Paid holidays
wellness programs
Continuous education
Job Description
NOVEL RiNo Apartments is a vibrant residential community located in the heart of Denver, Colorado, known for its dynamic urban living experience. This property offers modern, upscale apartment living with a focus on fostering an inclusive atmosphere that celebrates diversity and empowers its residents. Managed by a team dedicated to exceptional service and community engagement, NOVEL RiNo provides more than just a place to live; it offers a lifestyle filled with opportunities for connection, empowerment, and personal growth. As part of their commitment to creating a supportive environment, they provide a range of benefits and programs designed to inspire and... Show More
Job Requirements
- Minimum of 2 years of concierge or related hospitality experience
- High school diploma or equivalent
- Valid driver’s license
- Current automobile insurance
- Reliable transportation
- Ability to pass background and credit check
- Successful completion of pre-employment drug screening
- Employment verification
Job Qualifications
- Demonstrable experience as a concierge with 2+ years of related experience or equivalent
- Additional education or certification in hospitality is a plus
- Strong customer service direction while presenting a positive and professional image
- Excellent communication and interpersonal skills
- Excellent reading, writing and oral communication skills required
- Knowledge of the local area and attractions
- Strong creative, strategic, and organizational skills, and an excellent attention to detail
- A desire to take initiative and a strong sense of self-motivation, while also being highly collaborative and team oriented
- Solid computer skills, including working knowledge of MS Office Suite to include Teams, Word, and Excel with HRIS experience
- Must have a valid driver's license, current automobile insurance and reliable transportation
Job Duties
- Respond promptly to inquiries, requests, and concerns, ensuring a high level of customer satisfaction
- Assist and effectively communicate with guests, residents, and team members to coordinate services and resolve issues
- Maintain a professional and courteous demeanor in all interactions
- Manage and fulfill requests such as restaurant reservations, transportation arrangements, and other concierge services
- Stay informed about local attractions, restaurants, entertainment, and other points of interest to provide recommendations to guests or residents
- Address and resolve any issues or concerns raised by guests or residents promptly and efficiently
- Monitor and control access to the premises (access doors mainly), which helps ensure the safety and security of all guests or residents
- Collaborate with security personnel to maintain a secure environment
- Maintain accurate and up-to-date records of guest interactions and service requests using the property PMS system, ex: work orders
- Prepare and distribute relevant information to guests, residents, and team members
- Collaborate with other departments to ensure seamless service delivery
- Participate in training sessions and meetings to stay informed about property services and updates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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