Concierge, Night Shift

Sunshine Retirement Living is a reputable organization specializing in senior living communities that provide a safe, supportive, and engaging environment for residents. As part of its dedication to high standards of care and community living, the company emphasizes exceptional customer service, respect, and professionalism in every interaction with residents, guests, and staff. The community upholds a commitment to inclusiveness and diversity and ensures equitable treatment of both employees and residents. Sunshine Retirement Living promotes a workplace culture that values integrity, teamwork, and continued personal and professional development for its employees. This particular position is for a Concierge on the night shift, an hourly non-exempt role overseen by the Executive Director or Business Office Manager. The job was approved in September 2021 and involves a variety of essential responsibilities critical to the smooth operation and safety of the community during nighttime hours.

The Concierge role during the night shift is pivotal in managing front desk operations, overseeing security protocols, and supporting residents and team members with a high level of professionalism and courtesy. Key duties include monitoring the telephone, fax machine, resident call system, and exit alarm systems to ensure effective communication and prompt responses during overnight hours. The position requires performing routine clerical duties, maintaining detailed logs for resident and guest registers, and completing housekeeping tasks that contribute to a clean, safe, and welcoming environment. The night shift Concierge must be able to work with minimal supervision, demonstrating excellent problem-solving and organizational skills while maintaining discretion and confidentiality concerning community operations and resident information.

Additionally, this role involves direct interaction with residents, guests, and staff, requiring strong communication skills in English both verbally and in writing. The Concierge will represent Sunshine Retirement Living's values by greeting residents and visitors courteously and assisting with varied needs, including safety checks throughout the community, handling emergency procedures including contacting 911 when necessary, and coordinating with management and families to ensure resident wellbeing. The job also requires some physical activity such as walking around the community and performing light maintenance tasks. Competence in computer use and relevant software applications is preferred to efficiently manage office equipment and inventory systems. This role is a vital link between residents and management and plays a significant part in fostering a community atmosphere marked by respect, professionalism, and attentive service.