Concierge, Night Shift

Sunshine Retirement Living is a well-established organization dedicated to providing exceptional living environments for seniors. As a reputable retirement community, Sunshine Retirement Living focuses on creating a safe, comfortable, and welcoming atmosphere for its residents, ensuring their needs and well-being are prioritized at all times. With a commitment to diversity and inclusion, the company provides equal employment opportunities to all employees and applicants, fostering an inclusive environment where residents, employees, and families feel respected and valued. Sunshine Retirement Living strictly adheres to fair and equitable pay practices in compliance with salary history and pay equity laws. This commitment permeates all aspects of the organization's operations, including hiring and compensation.

The role of Concierge, Night Shift, at Sunshine Retirement Living is an hourly, non-exempt position that involves multiple responsibilities aimed at maintaining community security, cleanliness, and operational efficiency during the evening shift. This role is integral to the smooth functioning of the community, requiring an individual who can provide excellent customer service, maintain safety protocols, perform clerical duties, and handle emergency situations promptly. Working from 3:00 pm to 9:00 pm, the Concierge is positioned at the reception desk to greet and assist residents and visitors, monitor telephone and fax systems, and respond to resident call systems and exit alarms. The position reports to either the Executive Director or the Business Office Manager.

A typical day includes performing routine housekeeping duties such as emptying trash, dusting, vacuuming, mopping, and restocking bathrooms to ensure the community areas remain clean and hygienic. Additionally, the Concierge oversees reception duties including managing communication flow, logging resident and guest information, and maintaining office supplies inventory. Security responsibilities encompass conducting frequent security checks around the community, monitoring alarms, and responding to emergencies swiftly, potentially contacting 911 and notifying the management and families if needed.

The Concierge also supports kitchen staff by assisting with closing duties, including locking doors and turning off lights, and contributes to meal service preparation such as printing menus and folding napkins. The role demands exceptional organizational skills, ability to handle confidential information discreetly, and the capability to work independently with minimal supervision while maintaining high performance standards. Strong verbal and written communication skills are essential, as well as the ability to work collaboratively within a team environment.

This position requires an individual who is at least 18 years old, possesses excellent customer service and public relations skills, and can move about on foot throughout the community to perform security checks and assist residents for extended periods or distances. Experience with computer use and relevant software is preferred. Candidates must satisfactorily pass criminal record clearance, health screening, and TB clearance as mandated by state regulations. The ability to work under time constraints and meet departmental deadlines is crucial.

Sunshine Retirement Living values teamwork, respect, professionalism, and confidentiality in all aspects of its operations. This role embodies these values by consistently promoting resident advocacy, serving as a role model for fellow employees, and adhering to dress codes and company policies. The Concierge, Night Shift, plays a pivotal role in ensuring the community's safety and comfort during evening hours, making it a vital position within the organization.