Concierge, Multifamily

Cushman & Wakefield is a globally recognized leader in commercial real estate services, offering a diverse range of solutions to clients worldwide. With a commitment to excellence and innovation, the company provides comprehensive property management, leasing, capital markets, and advisory services tailored to meet the unique needs of its clients. Cushman & Wakefield operates across various sectors, including multifamily residential, office, industrial, retail, and hospitality, maintaining a reputation for delivering value and fostering strong community relationships. The Statler Residences, a prestigious multifamily residential property managed by Cushman & Wakefield, is known for its upscale living experience and commitment to customer service.

The Concierge role at The Statler Residences is pivotal in enhancing the living experience for owners, residents, prospective residents, guests, and vendors by providing exceptional customer service. As the face of the property, the Concierge promotes a welcoming community atmosphere and ensures that all interactions reflect the professionalism and warmth of the establishment. This full-time position offers competitive compensation ranging from $14.45 to $17.00 per hour, depending on experience and other factors.

The responsibilities involve a variety of tasks such as greeting and assisting residents and their guests, managing after-hours package pickups, responding to resident inquiries, maintaining communication logs, and supporting both on-site and off-site community events. The Concierge is expected to possess a broad knowledge of the community and surrounding area, enabling them to act as a valuable resource to residents and visitors alike. This role also includes marketing responsibilities such as social media engagement, blogging, and enhancing the internet presence of the property to attract potential residents and build community rapport.

The ideal candidate should be able to work efficiently under minimal supervision in a fast-paced environment while maintaining a professional appearance according to the prescribed dress code. Strong communication skills, both written and verbal, in English are required, alongside the ability to handle multiple tasks, ensure confidentiality, and adhere to property guidelines and standards. Physically, the job may require prolonged periods of standing or walking, the ability to navigate stairs and ladders, and occasional lifting of objects up to 25 pounds.

Cushman & Wakefield emphasizes a supportive work environment that values employee well-being and professional growth. Employees in this role will benefit from the company’s comprehensive benefits package, including health, dental, and vision insurance, retirement savings plans, and opportunities for paid time off. Commitment to diversity, inclusion, and equal opportunity employment is a cornerstone of the company’s culture, welcoming qualified candidates from all backgrounds. This description outlines the core aspects of the Concierge position at The Statler Residences, highlighting its significance in fostering a connected and friendly community while ensuring smooth daily operations and resident satisfaction.