Concierge Milwaukee

Best Upon Request Corporate, Inc. (BEST) is a nationally recognized concierge services provider headquartered in Cincinnati, Ohio. With a solid reputation as a Great Place to Work certified company for eight consecutive years, BEST focuses on creating enriching experiences for clients, customers, team members, and the community. The company is values-driven and committed to fostering a high-trust, collaborative workplace that supports the well-being and growth of every employee. BEST's concierge services are offered as an employee benefit and as a patient amenity across multiple industries, including finance, technology, insurance, consulting, manufacturing, distribution, and healthcare. BEST’s mission emphasizes reducing stress for employees and addressing non-clinical patient needs, thereby enhancing organizational culture and employee satisfaction.

The Concierge position at BEST is a full-time, non-exempt role based in Milwaukee, Wisconsin, operating Monday through Friday from 8am to 4:30pm CST. This 40-hour per week job requires someone who is enthusiastic about delivering exceptional customer service and supporting the diverse needs of BEST’s clientele. Reporting directly to the Regional Manager, the Concierge is responsible for proactively anticipating and responding to client requests to facilitate a seamless service experience. This role demands a blend of interpersonal skills, resourcefulness, and attention to detail to fulfill various duties like running errands, coordinating vehicle services, event planning, and managing shipping requests.

Working at BEST means becoming part of a team that lives by core values: trustworthiness, compassion, resourcefulness, results orientation, and value creation. The Concierge is expected to embody these principles while effectively utilizing the company’s service management platform to document service activities accurately. Successful candidates will have experience in fast-paced customer service settings and demonstrate proficiency with Microsoft Office applications and point-of-sale technology platforms. The ideal Concierge is creative, curious, and solutions-oriented while maintaining a positive, authentic, and professional demeanor. High interpersonal skills are crucial for managing dynamic customer interactions with tact and poise. This role also requires the physical ability to perform tasks such as standing, walking, and lifting objects up to 50 pounds occasionally.

Joining BEST means working with a nationally respected concierge service provider committed to employee well-being and comprehensive total rewards. This role is ideal for individuals passionate about supporting people and creating meaningful, stress-reducing experiences within various industries. BEST’s supportive work environment and culture help employees thrive while delivering outstanding service to valued clients and partners. The Concierge position at BEST offers a unique opportunity to grow professionally while making a tangible difference in workplace culture and employee satisfaction.