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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $23.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Paid holidays
Job Description
Best Upon Request Corporate, Inc. (BEST) is a nationally recognized concierge services provider headquartered in Cincinnati, Ohio. With a solid reputation as a Great Place to Work certified company for eight consecutive years, BEST focuses on creating enriching experiences for clients, customers, team members, and the community. The company is values-driven and committed to fostering a high-trust, collaborative workplace that supports the well-being and growth of every employee. BEST's concierge services are offered as an employee benefit and as a patient amenity across multiple industries, including finance, technology, insurance, consulting, manufacturing, distribution, and healthcare. BEST’s mission emphasizes reducing stress for... Show More
Job Requirements
- Ability to pass a background check and drug screen
- Must have valid driver’s license
- Reliable transportation and maintain required vehicle insurance coverage
- Ability to stand, sit, and walk for extended periods
- Capability to move, lift, carry, push, and pull objects up to 25 pounds regularly and up to 50 pounds occasionally
- 40 hours per week availability, Monday through Friday, 8am to 4:30pm CST
- Excellent customer service skills
- Strong organizational and multitasking abilities
- Effective communication skills
Job Qualifications
- At least one year experience in a fast-paced customer service environment, with three to five years preferred
- Proficient in Microsoft Office, especially Outlook, Word, and Excel
- Skilled with point-of-sale technology platforms and accurate data entry
- Self-motivated to engage with customers proactively
- Passionate about supporting people
- Detail oriented and committed to accuracy
- Excellent verbal and written communication skills
- Creative, curious, and solutions-minded
- Transparent, authentic, positive, values-driven, and an excellent listener
- High interpersonal skills with demonstrated poise and professionalism
- Ability to manage multiple service requests and deliver results on time
Job Duties
- Fulfilling customer services such as running errands, coordinating vehicle services, planning events, facilitating shipping needs
- Accurately capturing service activity within BEST’s service management platform
- Marketing services and promotions to customers
- Living out BEST’s core values at work, including being trustworthy, compassionate, resourceful, focusing on results, and creating value
- Managing multiple service requests effectively and delivering on time
- Providing excellent verbal and written communication in customer interactions
- Maintaining professionalism, tact, and composure in dynamic customer situations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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