Concierge midnight/afternoon

Waltonwood is a community-focused organization committed to providing exceptional living environments for its residents. As a key player in the senior living industry, Waltonwood operates communities that prioritize comfort, safety, and a high quality of life for all residents. The company values a team-oriented approach and places strong emphasis on customer service excellence, empathy, and community engagement. Waltonwood employs a dedicated administrative team that ensures smooth day-to-day operations, helping to foster an environment where residents feel welcomed, secure, and valued.

The Concierge role at Waltonwood serves as both the first and last impression for residents and visitors, acting as a crucial link between the community and administrative leadership. This position focuses heavily on delivering top-tier customer service and hospitality by greeting residents and guests warmly, managing communications, and resolving inquiries efficiently. The Concierge supports community leadership, particularly the Business Office Manager, with a wide range of clerical and administrative duties. This includes updating resident rosters, handling daily resident charges like meal tickets and store purchases, and maintaining front desk organization.

Beyond administrative tasks, the Concierge is deeply involved in safety and security protocols, monitoring building access and emergency procedures to ensure the well-being of all community members. Waltonwood expects this role to develop strong relationships with residents and their families, fostering a welcoming social atmosphere that enhances residents' overall comfort and satisfaction. The position is fundamental in upholding the community’s standards for safety, service, and resident engagement.

Those in the Concierge position must be highly organized, customer-focused, and communicate clearly and empathetically. The job requires the ability to multitask and prioritize duties in a fast-paced environment, maintaining professionalism and a positive attitude at all times. Waltonwood encourages its associates to be dependable and punctuate their work with teamwork and mutual support, thereby strengthening the communal fabric. This role demands someone who values timeliness, responsibility, and has a genuine interest in improving the residents’ everyday living experience.

The role also requires proficiency with Microsoft Office and other computer systems, managing multiple phone lines, and demonstrating excellent phone etiquette. Physical capabilities such as manual dexterity and the ability to lift up to 20 pounds are necessary to perform the job functions effectively. The hourly employment type and salary are competitive within the industry, reflecting Waltonwood’s commitment to attracting and retaining qualified individuals dedicated to enriching community life.