Concierge midnight/afternoon

Dearborn, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.50 - $18.75

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Life insurance

Disability insurance

Job Description

Waltonwood is a community-focused organization committed to providing exceptional living environments for its residents. As a key player in the senior living industry, Waltonwood operates communities that prioritize comfort, safety, and a high quality of life for all residents. The company values a team-oriented approach and places strong emphasis on customer service excellence, empathy, and community engagement. Waltonwood employs a dedicated administrative team that ensures smooth day-to-day operations, helping to foster an environment where residents feel welcomed, secure, and valued.

The Concierge role at Waltonwood serves as both the first and last impression for residents and visitors, acting... Show More

Job Requirements

Proficiency with Microsoft Office and other computer applications
knowledge of multiple phone line operations and proper phone etiquette
a minimum of 6 months of customer service and clerical experience preferred
high school diploma or GED preferred
strong communication and organization skills

Job Qualifications

High school diploma or GED preferred
proficiency with Microsoft Office and other computer applications
knowledge of multiple phone line operations and proper phone etiquette
strong communication and organization skills
minimum of 6 months of customer service and clerical experience preferred
ability to communicate clearly and empathetically with residents and visitors
ability to handle multiple tasks efficiently
ability to follow safety, security, and emergency protocols

Job Duties

Greet residents, visitors, and staff in a welcoming, professional manner
answer internal/external telephone calls promptly and professionally
properly understand and apply safety, security, and emergency procedures to ensure the well-being of both residents and staff
monitor and direct those who enter and exit the building and follow check in and out procedures
become familiar with all residents of the community, and communicate positively with them daily
update resident roster daily, collect daily resident charges (meal tickets, general store charges, etc.), and respond to questions and concerns
provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed
keep front desk organized, neat, and clean and provide light housekeeping duties
assist with all other duties as assigned by the Business Office Manager

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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