Concierge, Meetings & Conference Services

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Career Development

Job Description

Resorts World Las Vegas is a premier destination resort renowned for its luxury accommodations, innovative design, and exceptional service standards. As a vibrant hub for entertainment, dining, convention services, and hospitality excellence, this resort sets the benchmark for a high-quality guest experience within the competitive Las Vegas market. The property features state-of-the-art conference centers and meeting spaces that cater to a wide range of events including large-scale conventions, corporate meetings, and exclusive private functions. Staffed with professionals dedicated to service excellence, Resorts World continuously strives to deliver a seamless and memorable stay for its guests and clients alike.

The Conference Services Concierge at Resorts World Las Vegas plays a pivotal role in ensuring the smooth execution of in-house conventions and meetings. This position acts as an essential operational partner and ambassador for convention clients, providing proactive support before, during, and after events to facilitate an outstanding service experience. The Concierge functions in close collaboration with Conference Services Managers as well as various cross-functional teams across the resort. Their responsibilities include coordinating meeting operations, troubleshooting guest needs, conducting inspections, and overseeing logistics to protect the integrity and success of all events held within the resort’s convention facilities. This role demands an individual who can exercise independent judgment and bring sound decision-making skills to a fast-paced, guest-focused environment.

The Conference Services Concierge is entrusted with maintaining high standards aligned with the luxury brand, ensuring every detail from event signage and room layouts to technology support and service delivery surpasses client expectations. The position involves direct interaction with clients as a key point of contact, requiring excellent communication skills and a professional yet approachable demeanor. Candidates must demonstrate a strong working knowledge of catering and conference systems, event management platforms, and banquet operations to effectively manage multiple priorities and uphold customer satisfaction. Availability to support evenings, weekends, and holidays is often required, given the dynamic nature of convention scheduling. Through providing elevated guest service and working collaboratively with all departments, the Concierge significantly enhances the overall guest experience and contributes to the continued acclaim of Resorts World Las Vegas as a world-class hospitality leader.

Job Requirements

High school diploma or equivalent
At least two years of professional experience in hotel operations, customer service, convention services, event management, or a related hospitality field
Ability to exercise sound judgment, manage multiple priorities, and support program execution in a fast-paced environment
Proof of eligibility to work in the United States
Ability to obtain and maintain required certifications, including food handler and alcohol awareness cards
Flexibility to support business needs, including availability for programs scheduled on evenings, weekends, or holidays
Must be at least 21 years of age

Job Qualifications

Demonstrated proficiency with automated sales and catering systems and related event-management applications
Strong working knowledge of meeting space capacities, banquet configurations, and operational standards relevant to program planning and execution
Ability to exercise sound judgment, prioritize tasks, and make independent decisions in a fast-paced, guest-focused environment
Excellent verbal and written communication skills in English, with the ability to interface professionally with clients, leadership, and cross-functional teams
Professional appearance, demeanor, and interpersonal presence consistent with luxury hospitality standards
Proven ability to deliver elevated guest service while managing multiple operational priorities
Ability to interpret, apply, and maintain comprehensive understanding of departmental policies, procedures, and service standards
Flexibility to support business needs, including availability for programs scheduled on evenings, weekends, or holidays
Must be at least 21 years of age

Job Duties

Support the Catering and Conference Services Manager in managing in-house groups, acting as an extension of the CSM to ensure continuity, communication, and service excellence
Serve as an empowered point of contact for clients during program execution, proactively identifying needs, resolving issues, and making informed decisions to maintain program flow and guest satisfaction
Participate in all pre-convention and post-convention meetings, providing insight into operational considerations, guest needs, and event execution
Conduct detailed inspections of all meeting rooms to verify compliance with event orders, room diagrams, and brand standards
Lead pre- and post-show walkthroughs with clients and CSMs to document room conditions, identify service opportunities, and ensure accountability across departments
Monitor break schedules, refresh timing, and service delivery, ensuring execution aligns with client expectations and program requirements
Oversee the preparation, opening, securing, and closing of meeting spaces, ensuring readiness and protection of resort assets
Coordinate with banquet setup, AV, housekeeping, engineering, and other resort teams to ensure meeting spaces are properly furnished, maintained, and reset according to daily standards
Review daily event postings and signage for accuracy, ensuring information is current and consistent with operational plans
Coordinate digital media postings within the conference center and ensure client content is displayed according to the requested schedule
Assist with room set diagrams and collaborate with banquet setup to ensure layouts meet client specifications and safety guidelines
Manage the issuance, tracking, and return of meeting room keys
ensure accurate billing for unreturned keys
Anticipate guest and client needs, identify potential challenges, and implement proactive solutions to preserve the integrity of the event
Maintain a visible presence on the conference floor, offering professional guidance, timely support, and elevated service to clients and attendees
Exercise discretion and independent judgment in addressing guest concerns, prioritizing tasks, and making decisions that impact program success
Utilize a personal device/cellular phone for operational communication, task management, and access to company systems and documents
Perform additional job-related duties as assigned to support departmental goals and ensure exceptional program execution