Concierge Manager (Sun-Thurs/ West Palm Beach)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $65,000.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401k plan with company match
occasional travel for training
Job Description
Located in the vibrant city of West Palm Beach, FL, our establishment is dedicated to providing exceptional living experiences to our residents. As a premier residential community, we pride ourselves on offering unparalleled services that enhance the lifestyle and well-being of everyone in our care. With a commitment to excellence and personalized attention, we stand out as a trusted and reputable community focused on resident satisfaction and quality service. Our team works diligently to foster a welcoming, safe, and engaging environment where residents can thrive and enjoy a rich array of amenities and services tailored to their unique needs.
The role we are currently offering is that of a Resident Services Concierge, a key position focused on proactively supporting our residents by providing valuable information, assistance, and personalized services. This full-time role comes with a competitive salary range of $60,000 to $65,000 per year and is scheduled from Sunday to Thursday, 8:30 am to 5:00 pm, with Fridays and Saturdays off. The Resident Services Concierge will be the primary point of contact for residents seeking support in various aspects of daily living and leisure activities. The ideal candidate is self-motivated, outgoing, and detail-oriented with exceptional customer service, communication, and organizational skills.
In this role, you will have the opportunity to directly impact the quality of life for our residents by anticipating their needs and preferences, managing schedules, and coordinating a broad spectrum of services such as dining reservations, travel arrangements, entertainment, medical appointments, and more. Your responsibilities include managing communications, maintaining service inventories, organizing social events, and ensuring all interactions reflect the highest level of professionalism and respect for resident privacy. This position offers not only a stable and rewarding work environment but also the chance to develop meaningful relationships and contribute to a vibrant community.
As part of our team, you will engage in ongoing professional development opportunities to enhance your knowledge and skills continuously. We value innovation and encourage ownership of your duties, fostering an atmosphere where you can explore new ways to add value to your role and enrich the resident experience. We also emphasize safety and wellness, expecting all team members to maintain a secure work environment while delivering outstanding service. This comprehensive role requires a blend of interpersonal finesse, administrative capability, and a genuine passion for helping others, making it ideal for hospitality professionals seeking a challenging yet fulfilling career.
The role we are currently offering is that of a Resident Services Concierge, a key position focused on proactively supporting our residents by providing valuable information, assistance, and personalized services. This full-time role comes with a competitive salary range of $60,000 to $65,000 per year and is scheduled from Sunday to Thursday, 8:30 am to 5:00 pm, with Fridays and Saturdays off. The Resident Services Concierge will be the primary point of contact for residents seeking support in various aspects of daily living and leisure activities. The ideal candidate is self-motivated, outgoing, and detail-oriented with exceptional customer service, communication, and organizational skills.
In this role, you will have the opportunity to directly impact the quality of life for our residents by anticipating their needs and preferences, managing schedules, and coordinating a broad spectrum of services such as dining reservations, travel arrangements, entertainment, medical appointments, and more. Your responsibilities include managing communications, maintaining service inventories, organizing social events, and ensuring all interactions reflect the highest level of professionalism and respect for resident privacy. This position offers not only a stable and rewarding work environment but also the chance to develop meaningful relationships and contribute to a vibrant community.
As part of our team, you will engage in ongoing professional development opportunities to enhance your knowledge and skills continuously. We value innovation and encourage ownership of your duties, fostering an atmosphere where you can explore new ways to add value to your role and enrich the resident experience. We also emphasize safety and wellness, expecting all team members to maintain a secure work environment while delivering outstanding service. This comprehensive role requires a blend of interpersonal finesse, administrative capability, and a genuine passion for helping others, making it ideal for hospitality professionals seeking a challenging yet fulfilling career.
Job Requirements
- Ability to lift 30 - 50 lbs
- work in an upright standing position for long periods of time
- walk and climb stairs
- ability to detect auditory and/or visual emergency alarms
- ability to respond to emergencies in a timely manner
Job Qualifications
- High school diploma or equivalency preferred
- completion of college level courses with concentration in business or hospitality is strongly desirable
- five or more years’ experience in the hospitality industry
- effective written and verbal communication skills
- proficiency in word, excel spreadsheets, and e-mail
- multiple language fluency is desirable
- strong customer service, communication and interpersonal skills required
Job Duties
- Identifies and clarifies residents’ needs and desires
- answers questions
- gives directions and instructions
- develops inventories of services
- manages and screens messages
- helps residents establish accounts and schedules access for authorized vendors to provide services within units
- provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests
- reminding residents of schedules
- providing support and assistance
- running errands
- personalizing services
- anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries
- organizes social events and event planning and arranges services
- improves services by obtaining and evaluating resident observations, opinions, and criticisms
- maintains guest privacy and organization reputation by keeping information confidential
- updates job knowledge by participating in educational opportunities, maintaining personal networks
- enhances department and organizational reputation by accepting ownership for accomplishing new and different requests
- exploring opportunities to add value to job accomplishments
- follows safety procedures and maintains a safe work environment
- other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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