Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.30 - $24.78
Work Schedule
Standard Hours
Fixed Shifts
Benefits
competitive pay
exceptional benefits
Generous Paid Time Off
401K with company match
paid maternity and paternity benefits
award-winning training and development
Tuition Reimbursement
luxury work environment
Job Description
Vi at La Jolla Village is a prestigious senior living community located in San Diego, California, known for its commitment to providing exceptional resident services and a luxurious living environment. Recognized as a Great Place to Work and ranked among Glassdoor's 100 Best Companies to work for, Vi offers an inspiring workplace culture that fosters professional growth and personal fulfillment. The company emphasizes quality service, compassionate care, and meaningful work, making it an ideal employer for those passionate about enhancing the lives of residents in a supportive community setting.
At Vi at La Jolla Village, the concierge plays a pivotal role as the first point of contact for residents and guests. This full-time position, operating Monday through Friday from 3:00 PM to 11:30 PM, is integral to maintaining a welcoming and secure atmosphere. The Concierge is responsible for greeting residents and visitors, answering questions, and handling simple resident needs with a customer-focused approach. Beyond the warm reception, this role requires monitoring emergency response systems and community communications, ensuring swift and professional action in urgent situations. Additionally, the Concierge manages incoming calls efficiently, serving as a reliable liaison between residents and the community's management team.
This role offers competitive pay within the range of $22.30 to $24.78 per hour and is complemented by an exceptional benefits package including generous paid time off starting from day one, comprehensive health benefits, 401k with company match, paid maternity and paternity leave, award-winning training and development programs, tuition reimbursement, and a luxury work environment. Working at Vi means being part of a team that values excellence and continuous learning while contributing to a meaningful mission that positively impacts the lives of older adults. With a supportive team and ongoing professional development opportunities, the Concierge role at Vi at La Jolla Village is an excellent opportunity for those seeking a rewarding career in resident services within a vibrant and respected community.
At Vi at La Jolla Village, the concierge plays a pivotal role as the first point of contact for residents and guests. This full-time position, operating Monday through Friday from 3:00 PM to 11:30 PM, is integral to maintaining a welcoming and secure atmosphere. The Concierge is responsible for greeting residents and visitors, answering questions, and handling simple resident needs with a customer-focused approach. Beyond the warm reception, this role requires monitoring emergency response systems and community communications, ensuring swift and professional action in urgent situations. Additionally, the Concierge manages incoming calls efficiently, serving as a reliable liaison between residents and the community's management team.
This role offers competitive pay within the range of $22.30 to $24.78 per hour and is complemented by an exceptional benefits package including generous paid time off starting from day one, comprehensive health benefits, 401k with company match, paid maternity and paternity leave, award-winning training and development programs, tuition reimbursement, and a luxury work environment. Working at Vi means being part of a team that values excellence and continuous learning while contributing to a meaningful mission that positively impacts the lives of older adults. With a supportive team and ongoing professional development opportunities, the Concierge role at Vi at La Jolla Village is an excellent opportunity for those seeking a rewarding career in resident services within a vibrant and respected community.
Job Requirements
- prior experience in a customer service environment preferred
- current CPR and First Aid certifications required or willingness to become certified
- excellent oral communication skills including a clear speaking voice
- excellent organizational skills
- ability to manage multiple tasks
- ability to deal with stress and act responsibly with good judgment in emergency situations
- ability to use a resident and customer-focused approach to problem solving
Job Qualifications
- prior experience in a customer service environment preferred
- current CPR and First Aid certifications required or willingness to obtain
- excellent oral communication skills including a clear speaking voice
- excellent organizational skills
- ability to manage multiple tasks simultaneously
- ability to deal with stress and act responsibly with good judgment in emergencies
- ability to use a resident and customer-focused approach to problem solving
Job Duties
- welcome and direct all residents and guests of the community
- answer resident questions
- address simple resident needs
- monitor the emergency response and other community systems
- receive and direct all incoming calls
- maintain a professional and courteous demeanor at all times
- ensure safety and security of residents during shifts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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