Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.00 - $26.00
Work Schedule
Standard Hours
Benefits
401(k) Plan
Profit sharing
Medical insurance
Dental Insurance
Prescription coverage
vision coverage
Life insurance
Paid Time Off
Paid holidays
Paid Maternity Leave
Paid parental leave
Dependent Care Flexible Spending Account
Career growth planning
Nationwide career opportunities
Job Description
Renewal by Andersen is a trailblazer in the window and door industry, renowned for its commitment to innovation, superior quality products, and exceptional customer service. As a leading division of Andersen Corporation, Renewal by Andersen has set the standard for window and door replacement, combining cutting-edge technology with skilled craftsmanship. The company places a strong emphasis on creating value for its customers while fostering a workplace culture that celebrates diversity, inclusivity, and professional growth. Renewal by Andersen prides itself on being an Energy Star Partner of the Year for many consecutive years, underlining its dedication to environmental sustainability and energy-efficient... Show More
Job Requirements
- High school diploma or equivalent
- 2+ years of customer service experience
- Proficiency in Microsoft Office
- Strong communication skills
- Ability to handle multiple tasks simultaneously
- Detail-oriented and organized
- Commitment to delivering exceptional customer service
Job Qualifications
- 2+ years customer service experience
- Solid and accurate data entry skills
- Strong communication and time management skills
- Competency in Microsoft Office software
- High attention to detail and organization abilities
- Excellent interpersonal skills and the ability to manage simultaneous tasks
Job Duties
- Provide Signature Service customer service to homeowner
- Create and maintain homeowners' job files
- Build a concrete relationship with the homeowner
- Work with RSR's and Scheduling teams to move the homeowner's job through the process
- Work with Sales Reps to resolve any paperwork issues, change orders, on-hold jobs, or job's in progress
- Resolve any post install situations
- Schedule homeowners' technical measure, installation date, and reminder calls
- Send out the post installation survey and resolve any post installation situations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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