Concierge - Little Caesars Arena

Detroit, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

Equal employment opportunity

Job Description

Olympia Entertainment is a prominent company specializing in sports and entertainment, renowned for its commitment to delivering exceptional live event experiences across multiple premier venues. As a leading entity managing landmark locations such as Little Caesars Arena, DTE Energy Music Theatre, and Michigan Lottery Amphitheatre at Freedom Hill, Olympia Entertainment offers a vibrant atmosphere where guests can enjoy sports events, concerts, and other entertainment in an engaging and high-quality environment. Their focus is on creating memorable moments for attendees by maintaining top-notch service standards and ensuring the smooth operation of their facilities.

This role is for a Guest Services ... Show More

Job Requirements

High school diploma
One to two years of customer service related experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations

Job Qualifications

High school diploma
One to two years of customer service experience
Ability to read and comprehend simple instructions
Ability to write simple correspondence
Effective communication skills in one-on-one and small group situations
Apply common sense to carry out instructions
Deal with problems involving a few concrete variables in standardized situations
Emotional intelligence including self-awareness, empathy, and social skills
Positive attitude with friendliness and engagement
Adaptability and flexibility to changing circumstances
Passion for guest experience and teamwork

Job Duties

Welcome and greet all guests and assist with questions or needs
Maintain integrity and exclusivity of private clubs and premium areas
Own guest concerns from discovery through resolution during events
Engage guests including building rapport with season ticket holders and repeat guests
Uphold venue and company policies consistently
Proactively monitor situations to ensure guest and colleague safety
Problem solve effectively
Be available to work 80% of ticketed events at multiple venues

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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