Concierge Lead

The Concierge Service department at Advocate Health's Mount Pleasant AMC location is currently seeking a full-time Concierge Service Manager. This role is scheduled Monday through Friday from 7:30 AM to 4:00 PM, with a standard 40-hour workweek and eligibility for comprehensive benefits. Compensation ranges from $19.45 to $29.20 per hour, commensurate with experience and qualifications. This leadership position is crucial to ensuring a positive and seamless initial experience for visitors and patients at the medical center. The Concierge Service Manager is responsible for overseeing daily operations, including orienting and training new employees, managing workflow, and maintaining department security through control of keys and access passes. A key part of their duties involves greeting customers, assessing their needs, and ensuring that their arrivals and departures are smooth and well-coordinated with hospital departments and services. This person effectively handles transportation requests whether for taxis, buses, or valet services and works collaboratively with hospital van services to meet visitor needs. The role demands strong interpersonal skills to respond to customer inquiries, provide directions, escort visitors as needed, and maintain a professional, welcoming environment that reflects the hospital's commitment to excellent patient and guest experiences. In addition, the Concierge Manager consistently monitors workplace safety and cleanliness and promptly communicates any safety or security concerns to the Public Safety Services Department. The position requires a proactive and flexible approach to scheduling and customer service to accommodate the diverse needs of visitors in a dynamic hospital environment. This role is ideal for candidates who have previously worked in concierge or service management roles within large public facilities—preferably hospitals—and who possess strong leadership capabilities, problem-solving skills, and the ability to work independently. Advocate Health offers a comprehensive total rewards package that includes health, dental, vision, and life insurance; paid time off; retirement plans with employer match; educational assistance; and pay structures designed to reward performance, shift differentials, and incentive earnings. Candidates joining Advocate Health benefit from a supportive workplace culture invested in career development and professional growth, making this an excellent opportunity for those passionate about healthcare service excellence to contribute meaningfully within a nationally recognized health system.Show Less