Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $27.00
Work Schedule
Standard Hours
Benefits
Pension Program
Employee share ownership program
Profit sharing
Health Insurance
Dental Insurance
Life insurance
travel privileges
Job Description
Air Canada is recognized as a leading North American airline and a prominent symbol of Canadian heritage. Renowned for its commitment to excellence, Air Canada operates a vast network of flights, serving millions of passengers globally each year. Dedicated to delivering outstanding customer service, the company invests heavily in innovation, safety, and operational efficiency, making it a preferred choice for travelers. With a strong presence in Los Angeles, California at Airports North America, Air Canada fosters a vibrant work culture based on teamwork, inclusivity, and professional growth. The airline prioritizes employee well-being and career development through various programs and initiatives,... Show More
Job Requirements
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made
- Seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
- Ability to meet Air Canada medical standards through a medical examination
- Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge
- Adhere to Air Canada's uniform guide and grooming standards
Job Qualifications
- Strong knowledge of local city attractions, events, hotels, restaurants and services
- Excellent customer service skills
- Strong desire to consistently exceed customer expectations while providing personalized service
- Ability to work in a team environment
- Proactive, take-charge attitude in resolving problems with creative solutions
- Good sense of judgment in balancing customer interests with company policy
- Superior leadership and people skills with demonstrated ability to work as a team player
- Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time
- Knowledge and experience as an Airport Customer Sales and Service Agent would be considered an asset
- Superior knowledge of airline service information and airport procedures would be considered an asset
- Ticketing experience would be considered an asset
- Adhere to Air Canada's uniform guide and grooming standards
- Ability to meet Air Canada medical standards through a medical examination
- Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position
Job Duties
- Identify and review Top Tier/International Business Class reservations
- Ensure special service requests are fulfilled
- Communicate with the worldwide network of Air Canada Concierges for follow-up
- Greet and assist high value/high profile customers
- Offer assistance for special needs
- Monitor connections and proactively re-book as required
- Work with Super Elite reservations desk and Customer Relations to resolve service failures
- Maintain and update Concierge library and daily log
- Develop a network of contacts and resources for diverse customer requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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