Concierge II

Centennial, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $24.00 - $1.00

Work Schedule

Flexible

Benefits

On and off-site job specific training

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

401k with company matching

Paid holidays

paid leave

Rent discount

Job Description

Broe Real Estate Group is a reputable real estate company specializing in multi-family residential properties. With a commitment to delivering exceptional living experiences for residents, Broe Real Estate Group operates a portfolio of properties that focus on quality service, community engagement, and resident satisfaction. Known for maintaining high standards in property management and concierge services, the company fosters a professional and welcoming environment, ensuring that all aspects of resident needs are met with care and efficiency. As a leader in the real estate industry, Broe Real Estate Group emphasizes growth opportunities for employees, providing ongoing training and advancement paths within their organizational structure.

The Concierge role at Broe Real Estate Group is a pivotal position within the customer service and hospitality framework of the company. This full-time, paid hourly role—starting at an estimated $24.00 per hour—focuses on creating a welcoming atmosphere for residents and guests alike. The Concierge, as part of the team, is responsible for delivering personalized and attentive service, addressing a wide variety of resident needs ranging from administrative support to lifestyle enhancement. This position demands excellent communication skills, strong problem-solving abilities, and a proactive approach to managing daily tasks in a dynamic environment.

Concierges serve as the first point of contact for residents and visitors, greeting everyone with enthusiasm and professionalism. They coordinate appointments, assist with move-ins, facilitate reservations for local events or services, and manage incoming requests from maintenance or other staff. The position also involves handling packages and correspondence securely and efficiently, maintaining the cleanliness and organization of the lobby area, and offering valuable information on local amenities and activities. Beyond administrative duties, the Concierge assists with unique requests such as arranging exotic experiences or assisting with travel and entertainment plans.

Broe Real Estate Group values integrity, attention to detail, and customer-focused service delivery in its Concierge team. Employees in this role are expected to work with minimal supervision, exhibiting strong time management and self-motivation skills. The company also supports career progression with eligibility for advancement through Tier 2 and Tier 3 Concierge levels based on tenure and performance. Comprehensive benefits, including medical, dental, vision, life insurance, 401k with company matching, paid holidays, and rent discounts for employees residing in Broe properties, reinforce the company’s commitment to employee well-being.

In summary, this Concierge position offers an opportunity to be part of a respected real estate group dedicated to exceptional residential service. Candidates in this role will play an essential part in enhancing the resident experience through friendly engagement, operational support, and community knowledge. The role is suited for individuals with a background in hospitality or concierge services, who thrive in a customer-oriented environment and are eager to contribute to a highly regarded property management team. The work conditions are primarily indoors, in a comfortable and controlled setting, enabling the Concierge to focus on delivering quality service and supporting the needs of the Broe resident community.

Job Requirements

Must have excellent written and verbal communication skills
Ability to effectively present information and respond to questions from managers, clients, customers, and the general public
Ability to read, analyze, and interpret business periodicals, journals, technical procedures, and regulations
Ability to define problems, collect data, establish facts, and draw conclusions
Ability to interpret technical instructions in mathematical or diagram form
Ability to solve practical problems with limited standardization
Ability to perform basic math including rate, ratio, and percentages
Ability to understand and analyze lease agreements
Basic and advanced computer skills including BuildingLink and Yardi
Ability to prioritize and manage multiple requests
Organized, detail-oriented, and reliable
Professional, collaborative, and responsive customer service approach
Self-motivated with time management skills
Excellent judgment and ability to ask for help when needed
Commitment to professional ethical standards
Must be able to remain seated 20% of the time
Must have ability to speak and hear clearly 90% of the time
Must be able to lift up to 20 lbs 65% of the time
Must have ability to stoop, kneel, bend, and reach 90% of the time
Must have dexterity to write and use computer keyboard and mouse 75% of the time
Duties performed indoors in environmentally controlled conditions
Full-time position with varying working hours

Job Qualifications

High School Diploma or equivalent
2+ years in similar concierge or hospitality role
Strong customer service background
Must be able to provide proof of eligibility to work in the U.S.
Eligibility for advancement - Tier 2 concierge will be eligible for Tier 3 concierge review after holding position for 1 year
Tier 3 concierge must be a full-time employee
Hospitality or multi-family experience preferred

Job Duties

Greets all who enter and exit the building with a smile and genuine enthusiasm throughout the day
Sets appointments for customers and vendors
Provides administrative and hands-on assistance with move ins
Provides information on events and activities residents may enjoy
Maintains cleanliness and organization of the lobby area
Answers and appropriately fields incoming calls from residents, prospective residents, vendors, and other parties
Fields service requests from current residents by communicating with maintenance staff and following up with residents
Scans, organizes, and hands out packages to residents
Assists vendors and residents with obtaining necessary keys to building areas
Maintains reservation books for amenities and guest suites
Assists with lobby tours and fields general questions as needed
Provides directions to residents and/or guests
Makes reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtains tickets to special events
Provides information about local features, such as shopping, dining, nightlife, or recreational destinations
Makes travel arrangements for sightseeing or other tours
Provides business services for residents, such as sending or receiving faxes or shipping packages
Picks up and delivers items or runs errands for residents
Carries out unusual requests, such as searching for hard-to-find items or arranging for exotic services like hot-air balloon rides
Receives, stores, or delivers packages or mail
Performs office duties on a temporary basis when needed
Arranges for interpreters or translators when patrons require such services
Cleans and tidies lobby as needed
Supports Tier 1 concierge through training and guidance on company standards and practices
Performs listed tasks with minimal supervision and oversight
Assists and conducts package audits for overflow and Smart Package Room
Fully cross trained and familiar with all properties
Other duties assigned by management