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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $24.00 - $1.00
Work Schedule
Flexible
Benefits
On and off-site job specific training
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k with company matching
Paid holidays
paid leave
Rent discount
Job Description
Broe Real Estate Group is a reputable real estate company specializing in multi-family residential properties. With a commitment to delivering exceptional living experiences for residents, Broe Real Estate Group operates a portfolio of properties that focus on quality service, community engagement, and resident satisfaction. Known for maintaining high standards in property management and concierge services, the company fosters a professional and welcoming environment, ensuring that all aspects of resident needs are met with care and efficiency. As a leader in the real estate industry, Broe Real Estate Group emphasizes growth opportunities for employees, providing ongoing training and advancement paths within... Show More
Job Requirements
- Must have excellent written and verbal communication skills
- Ability to effectively present information and respond to questions from managers, clients, customers, and the general public
- Ability to read, analyze, and interpret business periodicals, journals, technical procedures, and regulations
- Ability to define problems, collect data, establish facts, and draw conclusions
- Ability to interpret technical instructions in mathematical or diagram form
- Ability to solve practical problems with limited standardization
- Ability to perform basic math including rate, ratio, and percentages
- Ability to understand and analyze lease agreements
- Basic and advanced computer skills including BuildingLink and Yardi
- Ability to prioritize and manage multiple requests
- Organized, detail-oriented, and reliable
- Professional, collaborative, and responsive customer service approach
- Self-motivated with time management skills
- Excellent judgment and ability to ask for help when needed
- Commitment to professional ethical standards
- Must be able to remain seated 20% of the time
- Must have ability to speak and hear clearly 90% of the time
- Must be able to lift up to 20 lbs 65% of the time
- Must have ability to stoop, kneel, bend, and reach 90% of the time
- Must have dexterity to write and use computer keyboard and mouse 75% of the time
- Duties performed indoors in environmentally controlled conditions
- Full-time position with varying working hours
Job Qualifications
- High School Diploma or equivalent
- 2+ years in similar concierge or hospitality role
- Strong customer service background
- Must be able to provide proof of eligibility to work in the U.S.
- Eligibility for advancement - Tier 2 concierge will be eligible for Tier 3 concierge review after holding position for 1 year
- Tier 3 concierge must be a full-time employee
- Hospitality or multi-family experience preferred
Job Duties
- Greets all who enter and exit the building with a smile and genuine enthusiasm throughout the day
- Sets appointments for customers and vendors
- Provides administrative and hands-on assistance with move ins
- Provides information on events and activities residents may enjoy
- Maintains cleanliness and organization of the lobby area
- Answers and appropriately fields incoming calls from residents, prospective residents, vendors, and other parties
- Fields service requests from current residents by communicating with maintenance staff and following up with residents
- Scans, organizes, and hands out packages to residents
- Assists vendors and residents with obtaining necessary keys to building areas
- Maintains reservation books for amenities and guest suites
- Assists with lobby tours and fields general questions as needed
- Provides directions to residents and/or guests
- Makes reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtains tickets to special events
- Provides information about local features, such as shopping, dining, nightlife, or recreational destinations
- Makes travel arrangements for sightseeing or other tours
- Provides business services for residents, such as sending or receiving faxes or shipping packages
- Picks up and delivers items or runs errands for residents
- Carries out unusual requests, such as searching for hard-to-find items or arranging for exotic services like hot-air balloon rides
- Receives, stores, or delivers packages or mail
- Performs office duties on a temporary basis when needed
- Arranges for interpreters or translators when patrons require such services
- Cleans and tidies lobby as needed
- Supports Tier 1 concierge through training and guidance on company standards and practices
- Performs listed tasks with minimal supervision and oversight
- Assists and conducts package audits for overflow and Smart Package Room
- Fully cross trained and familiar with all properties
- Other duties assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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