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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $25.00
Work Schedule
Standard Hours
Night Shifts
Benefits
Medical Coverage
dental coverage
vision coverage
Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
The Valorian Los Angeles is an iconic lifestyle hotel located above the Sunset Strip in West Hollywood, renowned for its bold design, innovative energy, and vibrant cultural atmosphere. This hotel offers panoramic city views and a lively social scene that attracts a stylish and diverse clientele. Known for providing unforgettable guest experiences, The Valorian combines luxury and creativity, making it a sought-after destination for those looking to experience the best of Los Angeles hospitality and nightlife.
The Valorian stands out as a premier lifestyle hotel that merges the sophistication of luxury accommodations with the dynamic vibe of West Hol... Show More
The Valorian stands out as a premier lifestyle hotel that merges the sophistication of luxury accommodations with the dynamic vibe of West Hol... Show More
Job Requirements
- Minimum high school diploma or equivalent
- At least 2 years of experience in luxury hospitality or nightlife
- Ability to maintain professionalism and discretion
- Strong communication and interpersonal skills
- Organizational skills to handle multiple tasks
- Proficiency with reservation platforms like UrVenue or equivalent
- Must be 21 years or older
- California Responsible Beverage Service certification or willing to obtain within 30 days
- Physical stamina to stand and move for long shifts
- Willingness to work varied hours including nights and weekends
Job Qualifications
- Minimum 2 years of experience in an upscale hospitality setting
- Demonstrated ability to manage group guest experiences with professionalism
- Exceptional interpersonal and communication skills
- Highly organized and able to manage multiple reservations simultaneously
- Comfortable navigating reservation and table management systems
- Must be 21 years of age or older
- California RBS certification required or obtainable within 30 days
- Ability to work in active, noisy, crowded venues
- Prior experience in concierge, guest services or VIP host roles preferred
- Existing relationships in Los Angeles entertainment or luxury lifestyle community preferred
- Bilingual communication skills a plus
- Working knowledge of wine, spirits and craft cocktail culture preferred
Job Duties
- Welcome all reserved parties of six or more with personalized, anticipatory service from point of arrival to table seating
- Serve as the single point of contact for each guest party throughout their entire visit
- Maintain a composed, polished demeanor that reflects luxury concierge standards
- Proactively identify and resolve guest concerns
- Partner with Sales & Catering team to execute group bookings
- Review Sales & Catering manifests and confirm table assignments, minimums, and VIP notes
- Serve as on-floor liaison for Sales-sourced guests
- Communicate feedback to Sales for renewals and upsells
- Manage and confirm table reservations through booking platform
- Coordinate with outside promoters and verify their reservations
- Ensure accuracy of all reservation records
- Develop and maintain personal guest book of high-value patrons
- Drive direct table reservations
- Collaborate with beverage team for upselling opportunities
- Embody the White Rabbit Sky Lounge brand identity
- Maintain knowledge of cocktail program and weekly events
- Participate in team meetings and training
- Maintain high visibility and active presence on the rooftop
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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