Concierge, Hope Lodge (On-Call)

The American Cancer Society is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. With over 1.5 million volunteers and countless employees, the Society is deeply committed to advancing cancer research, delivering patient support, advocating for policy changes, and promoting healthy lifestyles to prevent cancer. Their goal is to create a world where cancer is no longer a threat, providing hope and care throughout the cancer journey. The organization values diversity and actively seeks candidates from a wide range of backgrounds, including communities of color, the LGBTQ community, veterans, and people with disabilities. This diversity enables the Society to better serve the varied needs of communities across the United States.

The On-Call Concierge at Hope Lodge plays a crucial frontline role at the American Cancer Society. Hope Lodge is a unique facility offering a free lodging option to cancer patients and their caregivers while they receive treatment away from home. The Concierge is the welcoming face for guests, providing exceptional customer service and support to ensure a comfortable and positive experience during their stay. This position requires managing front desk operations such as greeting guests, assisting with check-in and check-out, handling inquiries, and maintaining a neat and inviting atmosphere.

Beyond front desk duties, the Concierge coordinates transportation logistics for guests, arranging rides to and from medical appointments, driving guests safely, and maintaining transportation vehicles for cleanliness and safety. Administrative tasks include managing communication channels like calls and emails, maintaining accurate guest records, processing reservations, and assisting with clerical duties.

Safety and security are paramount in this role, requiring monitoring of the lobby, implementing security protocols, verifying guest identities, and responding promptly to any emergencies or incidents.

This full-time role offers a pay rate of $18.05 per hour and demands an individual with excellent organizational skills, empathy, strong communication abilities, multitasking capabilities, and a friendly demeanor. Candidates should be prepared to work flexible hours including evenings, weekends, and holidays to meet the needs of Hope Lodge guests.

The American Cancer Society also requires all staff to be fully vaccinated against COVID-19 unless prohibited by law, ensuring a safe environment for all employees and guests. The organization provides comprehensive benefits such as paid time off, medical, dental, wellness programs, retirement plans, and professional development opportunities. Working as an On-Call Concierge at Hope Lodge is not just a job but a meaningful calling to support individuals facing cancer and their families in their most vulnerable moments. This position offers the satisfaction of making a tangible difference while contributing to a respected and mission-driven organization.