Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional Development
Job Description
The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. Founded over a century ago, the ACS has become a leader in cancer research, education, advocacy, and patient services. With a cultural foundation rooted in diversity, inclusion, and community service, the ACS employs a vast network of professionals and volunteers—currently numbering 1.3 million—to raise awareness and provide support resources across the United States.
At the ACS, the mission is clear: to end cancer as we know it for everyone. The organization strives to empower patients and families through compassionate ... Show More
At the ACS, the mission is clear: to end cancer as we know it for everyone. The organization strives to empower patients and families through compassionate ... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality guest services or related field is preferred
- Excellent communication and interpersonal skills with a friendly and empathetic demeanor
- Strong organizational and multitasking abilities with attention to detail
- Proficiency in computer skills including Microsoft Office Suite and reservation systems
- Proficiency in using multi-line telephone systems
- Ability to work independently and as part of a team in a fast-paced environment
- Availability to work flexible hours including evenings weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality guest services or related field is preferred
- Excellent communication and interpersonal skills with a friendly and empathetic demeanor
- Strong organizational and multitasking abilities with attention to detail
- Proficiency in computer skills including Microsoft Office Suite and reservation systems
- Proficiency in using multi-line telephone systems
- Ability to work independently and as part of a team in a fast-paced environment
- Availability to work flexible hours including evenings weekends and holidays
Job Duties
- Greet guests and visitors with warmth and hospitality upon arrival
- Assist guests with check-in and check-out procedures ensuring a smooth and pleasant experience
- Provide information about Hope Lodge amenities services and local attractions
- Handle guest inquiries requests and concerns promptly and professionally
- Maintain a neat and organized front desk area ensuring a welcoming atmosphere for guests
- Manage transportation services for guests including arranging transportation to and from appointments
- Coordinate transportation schedules and ensure timely pick-up and drop-off for guests
- Drive guests to appointments in a safe and courteous manner adhering to traffic laws and regulations
- Maintain cleanliness and safety of transportation vehicles performing routine inspections and maintenance as needed
- Manage incoming calls emails and correspondence directing them to the appropriate staff members
- Maintain accurate guest records including check-in/out information contact details and special requests
- Process reservations and room assignments in accordance with established procedures
- Assist with administrative tasks such as filing data entry and photocopying
- Monitor the lobby area and ensure the safety and security of guests and property
- Implement security protocols and procedures including guest identification and access control
- Respond to emergencies or incidents promptly and effectively following established protocols
Job Location
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