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Concierge, Hope Lodge - Daytime (Sat - Sun)

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $19.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement Plan
wellness programs
Professional Development

Job Description

The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. With its headquarters located in the United States, ACS has a long-standing legacy of fighting cancer through research, education, advocacy, and patient services. The organization is driven by a mission to save lives, celebrate lives, and lead the fight for a world free from cancer. Employing a diverse workforce of professionals alongside 1.3 million volunteers, ACS creates a culture of inclusion and compassion driven by the shared goal of improving the lives of people affected by cancer across the nation... Show More

Job Requirements

  • High school diploma or equivalent
  • previous experience in hospitality, guest services, or a related field is preferred
  • excellent communication and interpersonal skills
  • strong organizational and multitasking abilities
  • proficiency in computer skills, including Microsoft Office Suite and reservation systems
  • proficiency in using multi-line telephone systems
  • ability to work independently and as part of a team in a fast-paced environment
  • availability to work flexible hours, including evenings, weekends, and holidays

Job Qualifications

  • High school diploma or equivalent
  • previous experience in hospitality, guest services, or a related field is preferred
  • excellent communication and interpersonal skills
  • strong organizational and multitasking abilities
  • proficiency in computer skills, including Microsoft Office Suite and reservation systems
  • proficiency in using multi-line telephone systems
  • ability to work independently and as part of a team in a fast-paced environment
  • availability to work flexible hours, including evenings, weekends, and holidays

Job Duties

  • Greet guests and visitors with warmth and hospitality upon arrival
  • assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience
  • provide information about Hope Lodge amenities, services, and local attractions
  • handle guest inquiries, requests, and concerns promptly and professionally
  • maintain a neat and organized front desk area, ensuring a welcoming atmosphere for guests
  • manage transportation services for guests, including arranging transportation to and from appointments
  • coordinate transportation schedules and ensure timely pick-up and drop-off for guests
  • drive guests to appointments in a safe and courteous manner, adhering to traffic laws and regulations
  • maintain cleanliness and safety of transportation vehicles, performing routine inspections and maintenance as needed
  • manage incoming calls, emails, and correspondence, directing them to the appropriate staff members
  • maintain accurate guest records, including check-in/out information, contact details, and special requests
  • process reservations and room assignments in accordance with established procedures
  • assist with administrative tasks such as filing, data entry, and photocopying
  • monitor the lobby area and ensure the safety and security of guests and property
  • implement security protocols and procedures, including guest identification and access control
  • respond to emergencies or incidents promptly and effectively, following established protocols

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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