Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.59
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional development programs
Job Description
The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. With a robust network of 1.3 million volunteers and committed employees, ACS is at the forefront of cancer research, education, advocacy, and patient services. The organization fosters a diverse and inclusive culture that reflects the communities it serves, ensuring a comprehensive approach to fighting cancer across all populations. Through innovative programs and partnerships, ACS has made significant strides in improving cancer prevention, early detection, and access to care, embodying a mission to free the world from the pain and suffering... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality, guest services, or a related field is preferred
- Ability to provide exceptional customer service
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Proficiency with computer systems and multi line telephone systems
- Ability to work flexible hours including evenings, weekends, and holidays
- Physical stamina to stand for extended periods and lift or move luggage as needed
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality, guest services, or a related field is preferred
- Excellent communication and interpersonal skills, with a friendly and empathetic demeanor
- Strong organizational and multitasking abilities, with attention to detail
- Proficiency in computer skills, including Microsoft Office Suite and reservation systems
- Proficiency in using multi line telephone systems
- Ability to work independently and as part of a team in a fast-paced environment
- Availability to work flexible hours, including evenings, weekends, and holidays
Job Duties
- Greet guests and visitors with warmth and hospitality upon arrival
- Assist guests with check-in and check-out procedures, ensuring a smooth and pleasant experience
- Provide information about Hope Lodge amenities, services, and local attractions
- Handle guest inquiries, requests, and concerns promptly and professionally
- Maintain a neat and organized front desk area, ensuring a welcoming atmosphere for guests
- Manage transportation services for guests, including arranging transportation to and from appointments
- Coordinate transportation schedules and ensure timely pick-up and drop-off for guests
- Drive guests to appointments in a safe and courteous manner, adhering to traffic laws and regulations
- Maintain cleanliness and safety of transportation vehicles, performing routine inspections and maintenance as needed
- Manage incoming calls, emails, and correspondence, directing them to the appropriate staff members
- Maintain accurate guest records, including check-in/out information, contact details, and special requests
- Process reservations and room assignments in accordance with established procedures
- Assist with administrative tasks such as filing, data entry, and photocopying
- Monitor the lobby area and ensure the safety and security of guests and property
- Implement security protocols and procedures, including guest identification and access control
- Respond to emergencies or incidents promptly and effectively, following established protocols
Job Location
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