Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $18.59
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Dental Insurance
Health Insurance
Paid Time Off
Retirement Plan

Job Description

The American Cancer Society is a prominent nationwide nonprofit organization dedicated to eliminating cancer and supporting those affected by it. With a vast network of 1.3 million volunteers and dedicated employees, the Society continuously strives to enhance its services and outreach, emphasizing inclusivity and diversity to better meet the needs of diverse communities. Its mission spans education, research funding, and providing comfort and resources to cancer patients and their families. The organization instills a sense of purpose and commitment in its workforce, fostering a culture that is focused on making a meaningful difference in the battle against cancer.

The Concierge position at the American Cancer Society plays a vital role as the first point of contact for guests visiting their facilities. This role involves managing front desk operations, greeting guests, assisting with check-in and check-out procedures, and ensuring a welcoming, safe, and supportive environment. Working as a Concierge at the ACS requires strong interpersonal and communication skills, with an emphasis on providing exceptional customer service. The role includes coordinating transportation and security, responding to guest inquiries and emergencies, and maintaining organized records. Scheduled to work four days a week with varying shifts, this is a part-time employment opportunity offering a competitive pay rate of $18.59 per hour. The position requires physical endurance due to the demands of a fast-paced environment and some manual tasks such as lifting luggage and assisting guests during their stay. The American Cancer Society offers a range of benefits including paid time off, medical, dental, retirement plans, wellness programs, and opportunities for professional development. This role is ideal for individuals with a background in hospitality or customer service who seek to contribute to a meaningful cause in a dynamic setting, while enjoying supportive workplace benefits and a flexible schedule.

Job Requirements

  • High school diploma or equivalent
  • minimum 1 year of customer service experience
  • ability to work flexible hours including evenings and weekends
  • strong communication and interpersonal skills
  • proficiency in Microsoft Office and multi-line phone systems
  • ability to work independently and multitask
  • commitment to maintaining a welcoming, safe, and supportive environment
  • physical ability to stand and walk for extended periods
  • capacity to lift and move luggage or packages
  • ability to handle fast-paced and multitasking environments

Job Qualifications

  • High school diploma or equivalent
  • additional education or training in hospitality management or customer service is a plus
  • previous experience in hospitality, guest services, or a related field is preferred
  • minimum 1 year of customer service experience
  • strong communication and interpersonal skills
  • ability to work independently and multitask
  • proficiency in Microsoft Office and multi-line phone systems
  • excellent customer service and problem-solving skills
  • ability to work flexible hours including evenings and weekends

Job Duties

  • Greet guests and manage check-in and check-out procedures
  • provide information about lodge amenities and community resources
  • coordinate transportation and EMPOWER Program services and schedules
  • respond to guest requests, concerns, and emergencies
  • maintain organized front desk area and accurate guest records
  • monitor lobby security and implement safety protocols

Job Criteria

Experience

Mid Level (3-7 years)


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