Concierge- Haslett, MI

American House Senior Living Communities, established in 1979, is a leading provider of high-quality senior housing aimed at delivering affordable living options for retirees and their families. With nearly four decades of dedicated service, the company has expanded to numerous senior living communities, each committed to creating enriching environments where residents can experience meaningful relationships and compassionate care. The company's mission centers on fostering an environment that supports the well-being and happiness of its seniors while emphasizing sustainable excellence and stakeholder value. As an innovative senior housing company, American House consistently works to uphold its vision of passionate care through the efforts of compassionate people and innovative management practices.

The Concierge position at American House Senior Living Communities plays a crucial role in ensuring the exceptional quality of life for residents by managing the building's operations and integrity during weekends and assigned schedules. Reporting to the Executive Director, the Concierge functions as the primary point of contact for residents, guests, and staff, providing exceptional customer service and handling various administrative and operational duties. This role demands professionalism, excellent communication skills, and the ability to manage multiple responsibilities efficiently. The Concierge is responsible for greeting guests, answering a multiline telephone, addressing resident concerns, scheduling appointments, receiving and sorting mail and deliveries, and supporting weekend activities within the community.

This position also requires proficiency in word processing, spreadsheets, and email applications. The Concierge must be knowledgeable about the BILD sales system and ready to execute emergency procedures as necessary during their shift. Furthermore, the role involves important safety duties, including notifying the Executive Director of emergencies and overseeing any required emergency actions. Reporting maintenance needs and other building concerns to the Assistant Director is also an essential task to maintain the community’s standards. The position requires frequent movement throughout the community premises, including standing, walking, lifting, and other physical activities to support the dynamic environment of senior living. Overall, the Concierge serves as a vital link in maintaining the welcoming atmosphere and operational excellence that American House Senior Living Communities are known for.