Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Tuition Reimbursement
Job Description
Resorts World is a premier luxury resort and casino destination known for delivering exceptional guest experiences and world-class entertainment. The establishment offers a dynamic environment where hospitality meets high-energy gaming excitement, set within a vibrant and welcoming atmosphere. Resorts World is committed to providing an inclusive and enjoyable experience for all guests, featuring a comprehensive range of amenities including fine dining, entertainment shows, and exclusive gaming areas. The casino floor is a central attraction, equipped with state-of-the-art slot machines and table games that cater to both casual visitors and seasoned gamers alike. With a focus on safety, compliance, and guest... Show More
Job Requirements
- A high school diploma or equivalent
- at least 21 years of age
- at least 3 years customer service experience in a similar or related field
- previous experience in slot operations preferred
- previous experience working in a large, luxury resort setting preferred
- proof of authorization/eligibility to work in the United States
- ability to obtain Nevada Gaming Registration
Job Qualifications
- At least 21 years of age
- ability to communicate effectively in English in both in oral and written forms
- possesses excellent customer service and interpersonal skills and a positive attitude to effectively deal with all guests, other team members and their needs
- ability to work a flexible schedule and varied shifts, including nights, weekends and holidays
- maintain a professional, polished appearance and demeanor adhering to Resorts World standards
- excellent cash handling and strong basic math skills
- above average computer and technical skills
- ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
Job Duties
- Circulate through an assigned area and respond to slot machine calls and customer requests in a quick and timely manner, and ensure the area is clean and safe
- providing excellent and personalized guest service while consistently smiling, greeting, and making eye contact with each guest and attending to their requests and needs
- enhancing guests' casino experience by assisting with property and slot related questions, slot machine payouts, and enrollment into our Genting Rewards program
- an ambassador of Resorts World and our Genting Rewards program, promoting and recommending Genting Rewards and Resorts World shows, restaurants and attractions to guests and stays current on property and departmental news and events to answer guests' questions
- accurately and neatly complete all control documentation including jackpot slips, and necessary tax forms in accordance with Gaming Regulations and Resorts World policies and procedures
- accurately and securely maintain a currency bank to hand-pay jackpots and provide change assistance to guests
- works closely and communicates with other departments such as Cage, Food & Beverage, EVS and Security
- takes ownership of guest issues and acts quickly to resolve them within their scope of authority
- assists the Casino Operations Team (Table Games, Sports Book, Poker, etc.) with any tasks or special events as needed
- ensures compliance with all applicable gaming laws and company internal controls, policies and procedures and federal regulations as they apply to the position
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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