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Concierge - Full Time - Weekends Required

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $18.00 - $20.26
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Work Schedule

Flexible
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Benefits

Competitive wages
Access to wages before payday
flexible scheduling options
Paid Time Off
Holidays
comprehensive benefit package
401(k) with employer matching
Paid training
Opportunities for advancement
meals
uniforms
Employee assistance program

Job Description

Integral Senior Living (ISL) is a leading management company specializing in care and lifestyle-focused Independent Living, Assisted Living, and Memory Care communities across California and nearby regions. With a reputation for excellence, ISL serves thousands of residents and their families, providing compassionate, high-quality senior care in warm and welcoming environments. Operating as part of one of the largest senior living organizations in the United States, ISL is recognized for its strong commitment to creating purpose-driven communities where residents can thrive and enjoy a high quality of life. The foundational culture of ISL, known as the "Culture Keepers," drives the company’s dedication to fostering positive, supportive workplaces for both residents and team members.

Integral Senior Living has earned Great Place to Work® certifications from 2022 through 2026, reflecting its dedication to employee satisfaction, engagement, and professional growth. The organization is focused on investing in continuous learning and development opportunities, allowing every team member to grow their careers in meaningful ways. ISL prides itself on providing a collaborative environment where cultural values inspire teamwork and innovation, and where every team member feels empowered and supported to succeed.

The role of Concierge at ISL offers a rewarding opportunity for individuals who enjoy helping others and working in a dynamic senior living community. As a Concierge, you will be the first point of contact for visitors, residents, and employees, playing a crucial role in welcoming guests and providing exceptional customer service. This role involves managing telephone communications, taking and relaying messages accurately, and assisting with general information requests. The Concierge ensures a warm and organized reception area, supporting the overall smooth operation of the community.

ISL values flexibility and supports work-life balance by offering flexible scheduling options, including both full-time and part-time positions. Competitive wages are provided, along with access to wages before payday, making financial management easier for employees. The company also offers a comprehensive benefits package, including health, dental, vision, life, and disability insurance, available to full-time team members. Additional benefits include paid time off and holidays for full-time employees, a 401(k) plan with employer matching, paid training, opportunities for career advancement, meals and uniforms, and an Employee Assistance Program.

Joining ISL means becoming part of a dedicated team committed to making a positive impact on the lives of seniors and their families. The Concierge role is an essential part of this team, contributing to a friendly and efficient community atmosphere. ISL encourages applicants who are passionate about helping others and who want to build a meaningful career in the senior living industry to apply and grow with the organization.

Job Requirements

  • High school diploma or general education degree (GED) preferred
  • One to three years customer service experience and/or training
  • or equivalent combination of education and experience

Job Qualifications

  • High school diploma or general education degree (GED) preferred
  • One to three years customer service experience and/or training
  • or equivalent combination of education and experience

Job Duties

  • Carries out telephone answering and reception duties as required
  • Takes complete messages with pertinent information and communicates messages to the intended recipient
  • Greets residents and visitors
  • answers inquiries and gives directions
  • Collates brochures for the marketing department
  • Prepares meal tickets for team members and family members, tallies meal count sheets for the dining staff
  • Updates the resident phone list and roster and move-in and move-out register daily
  • guest and sign-in logs as necessary
  • Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
  • Maintains and keeps desk and entry area neat and organized
  • Organizes, distributes mail to residents, Executive Director and Department Coordinators
  • Maintains resident forms for miscellaneous credits
  • Maintains adherence to all company personnel policies and established operating policies and procedures
  • Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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